Jimmy John's

Reviews

• RN

  Rahul Nikam

  Aug 28, 2025
  1.0
  Worst service. I just returned from this store after being refused to take order by a boy on the counter. I reached to the store at 8.40pm. Store closes at 9.00pm. Lights were dimmed but I saw people working inside. Me: can I place the order? Boy on the counter: we are closing. Me: you still have 20 min, can you take my order? Boy: we’re preparing to close. Can’t take order anymore. Me: oh, what time do you take the last order? Boy: we’re closing early today. And don’t have right size gloves to prepare the sandwich (lol 😂 I can take ‘closing early’ argument but not having right size gloves!! Who cares… just prepare the the damn sandwich as long as you can cover your hands) Me: my kids love JJ sandwiches but I guess they are sleeping hungry tonight (tried to be sarcastic) Boy: there is nothing I can do about it. How can someone be so insensitive.. he returned 10yr old boy without sandwich even though my son kept saying ‘…but I still want to eat the sandwich. I am hungry… I made sandwiches for my kids at home. They slept full stomach. Question to JJ owner- are you not teaching ethics to your employees? They should serve the customer without discrimination of color, race or faith. This is the nearest JJ to my house and I always had bad service experience. I guess it was my last visit to this place.
• LM

  Laura Madison

  Aug 26, 2021
  2.0
  This location was great about a year ago. The last four months, though, it takes over an hour to get an order delivered.
• NN

  Nick Nickerson

  Sep 12, 2019
  5.0
  On line ordering, order was ready when I arrived. Quick service and great sub.
• SL

  Sophia Lolita

  Sep 15, 2017
  1.0
  Absolutely poor service. I ordered my sub at 1: 50 pm and 40 minutes passed, no one called or emailed.. when i called to check on my order. They told me they sent my sub to the wrong address. Without calling me to verify or apologize about not communicating. I had to call them to remake my sub and wait another 30 minutes. I used my debit card and they did not verify that before giving the sub away. Jimmy johns has a very bad representation of giving away subs with out asking under others debit or credit card .. i'm done with Jimmy Johns... completely
• _A

  _ Anon

  May 25, 2016
  1.0
  Placed order and asked them to put the bacon on the side. They said the can't do that. That's funny. I've never had this problem at any other JJ's. Go pound sand JJ's of Troy!