Dunkin'

3.4
241 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Troy, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2969 E Big Beaver Rd, Troy, MI
48083, United States

Hours

Reviews

3.4
241 reviews
5 stars
120
4 stars
25
3 stars
10
2 stars
11
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff and fast service, while others report rudeness and poor order accuracy.

Order Accuracy

Many customers expressed frustration with incorrect orders and inconsistencies in drink preparation.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and preparation, particularly with bagels and breakfast sandwiches.

Cleanliness

The location is generally noted for being clean, including restrooms, which is appreciated by customers.

Staff Attitude

There are reports of both friendly and rude staff interactions, indicating inconsistency in customer service.
  • DG
    Dave Goodenough
    Dec 28, 2025
    5.0
    A Classic Dunkin’ Donuts Experience Done Right This Dunkin’ Donuts is a great reminder of how Dunkin’ used to be when I was growing up. The donuts are wonderful — plump, fresh, and offered in a wide variety of flavors, which really sets it apart from places like Tim Hortons. The quality of the food is consistently good, and service is fast and efficient. Every time I visit this location, the staff are genuinely friendly and welcoming. There’s always a fresh selection available, and everything runs smoothly from start to finish. It’s one of those places where your experience turns out exactly how you expect it to, in the best way possible. If you’re looking for a Dunkin’ Donuts that delivers on quality, variety, and great service, I highly recommend this location.
  • JC
    Jenna Colic
    Dec 25, 2025
    5.0
    Always consistent with my lattes and donuts for the kids are always nice and soft my fav Dunkin in the area
  • TV
    Troy Villareal
    Dec 22, 2025
    3.0
    Love dunkin donuts, but gotta work on your service. Waiting at the register and 5 workers talking to each other don't say a word to you and just walk by.
  • LH
    Leah Hayes
    Dec 18, 2025
    1.0
    I was not satisfied especially being that I have been going to Dunkin quite frequently lately . I have ordered the same drink several times a roasted white chocolate latte iced with OAT MILK being that I am extremely sensitive to WHOLE MILK with a pump of peppermint mocha substitute the whip cream for cold foam . Well my drink did not taste the same at all there was WHOLE MILK instead of oat milk as I asked and even when I saw chocolate syrup surrounding my cup I told the young lady I didn't want that in my cup she advised that's what I requested but it's not . I didn't even receive the caramel swirl that comes on the drink . I have called the location numerous times with no answer .
  • BK
    Brendan Kelso
    Dec 6, 2025
    1.0
    No one should have to wait 30 minutes for coffee and a donut, this place sucks

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Troy, MI?

Dunkin' in Troy, MI is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery services?

Yes, Dunkin' in Troy offers delivery and curbside pickup services for customer convenience.