Chipotle Mexican Grill

3.3
1180 reviews
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Business Details

3129 Crooks Rd, Troy, MI
48084, United States
(248) 816-5103
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Troy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3129 Crooks Rd, Troy, MI
48084, United States

Hours

Reviews

3.3
1,180 reviews
5 stars
431
4 stars
215
3 stars
106
2 stars
76
1 star
352

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including salty and cold ingredients, and missing items like fajitas and guacamole.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Numerous customers noted that the location was often dirty, with messy food counters and unkempt dining areas.

Inventory Problems

Several reviews mentioned that the restaurant frequently ran out of key ingredients, leading to dissatisfaction among customers.

Overall Experience

While some customers praised the food and service, many expressed disappointment and frustration, indicating a decline in the overall experience at this location.
  • AB
    Alex Bergmans
    5 days ago
    1.0
    Has never once had fajita veggies
  • AS
    Alaina S
    Nov 8, 2025
    1.0
    Found a piece of sharp plastic in my burrito bowl, looks like either a piece of an acrylic finger nail or some sort of piece of plastic. Very disgusting and disappointing, makes you wonder what their health and safety standards are… came here on 11/8/25 at around 9:30pm
  • AJ
    Andrew JP
    Nov 5, 2025
    1.0
    The young white girl that works the register has some massive attitude. I can’t figure out why chipotle sales are down: overpriced, dirty restaurant, and attitude. Open to 11 but have no lettuce at 8 pm. Never again. Sorry the employees hate their lives so much.
  • SB
    Stephanie Bagwell
    Oct 31, 2025
    5.0
    This is consistently the best chipotle in the area. Stopped by on Halloween and was expecting it to be slammed for Boo-Rito. They were extremely well staffed and there was no wait! All of the employees were incredibly friendly.
  • MC
    Michael Capoccia
    Oct 23, 2025
    5.0
    Someone needs to call Gordon Ramsay, because the Chipotle on Crooks and Big Beaver is running a Michelin-star operation disguised as a fast-casual restaurant. The food is so consistently perfect it almost feels scripted: rice like silk, meat cooked with precision, and guac that deserves its own fan club. The crew works with the focus of a championship kitchen, serving bowls so good you half expect a camera crew to pop out and start filming. The place is spotless, the energy is great, and whoever manages it clearly cracked the code to flawless service. If Michelin ever starts rating burrito bowls, this location is taking home the stars. Easily the best Chipotle experience on the planet.
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Troy known for?

Chipotle Troy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill located in Troy, MI?

It is located at 3129 Crooks Rd, Oakland, Troy, MI 48084, on the north part of the MSU Campus.