Chipotle Mexican Grill

3.3
1189 reviews
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Business Details

3129 Crooks Rd, Troy, MI
48084, United States
(248) 816-5103
https://locations.chipotle.com/mi/troy/3129-crooks-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=746
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About

Mexican Restaurant
Chipotle Troy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3129 Crooks Rd, Troy, MI
48084, United States

Hours

Reviews

3.3
1,189 reviews
5 stars
435
4 stars
216
3 stars
106
2 stars
77
1 star
355

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including stale ingredients, over-salted items, and even finding foreign objects in their meals.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Inventory Problems

Many customers expressed frustration over the location being frequently out of key menu items, such as fajita vegetables and proteins, especially during peak hours.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, with dirty counters and unsanitary conditions being a common complaint.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service during specific visits, noting friendly staff and well-prepared meals.
  • GM
    guruKamal Kiran Mennamalli
    2 days ago
    1.0
    Online order they are missing items, bought chips they given us half done, very bad service
  • FF
    Frederick Fan
    2 days ago
    4.0
    They loaded my bowl last time
  • RP
    Randy Philbrick
    4 days ago
    1.0
    I ordered online and the website ignored my preferred pickup time and made it for immediate pickup. When I called the store to change my pickup time all I got was an AI answering service that refused to transfer my call to a person inside the store. I for one am getting tired of all this AI bullshit. I want to talk to a real person. Now my food will be cold because my preferred pickup time is half an hour after what it gave me.
  • JB
    John Blaze
    Jan 1, 2026
    1.0
    This restaurant is filthy and its staff is unprofessional. The food tastes awful.
  • AS
    Andrew Shannon
    Dec 14, 2025
    5.0
    Have had some pretty bad experiences at Chipotle the last few years. Happy to report this location was great. Good amount of food, they had everything, super polite staff. 10/10
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Troy known for?

Chipotle Troy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

Where is Chipotle Mexican Grill located in Troy, MI?

It is located at 3129 Crooks Rd, Oakland, Troy, MI 48084, on the north part of the MSU Campus.