Arby's

4.0
758 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1150 Livernois Rd, Troy, MI
48084, United States

Hours

Reviews

4.0
758 reviews
5 stars
341
4 stars
228
3 stars
76
2 stars
42
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some praising friendly staff while others noted rudeness and inattentiveness.

Food Quality

There were numerous complaints about food quality, including cold or reheated items, incorrect orders, and unsatisfactory portion sizes.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with sticky floors and unclean tables.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, including missing items and wrong food being served.

Pricing Concerns

Customers expressed dissatisfaction with rising prices relative to food quality, feeling that the value for money has decreased.
  • AL
    Andrew Larson
    Dec 19, 2025
    5.0
    Consistently one of the cleanest, most polite and best Arby's in the metro area. Arguably one of the best overall fast food places too. Food is good, but food is food. When you are treated they way they treat you here, you always go out of you way to come back again. Arby's corporate should use this location as a benchmark for all their restaurants. Thank you!!
  • KJ
    kiara Johnson
    Nov 20, 2025
    1.0
    The Steak bites are NOT Good at all but the service was Great.
  • GS
    Grateful Steward
    Nov 2, 2025
    5.0
    They were swamped when I stopped in. Looked like they were running short handed. But the manager was running the til and took my order. I asked about a coupon I had and if it applied to the sandwich I wanted. It didn't, but Mgr suggested a different sale which I bought. Good food. I left happy.
  • ZK
    Zachary Kelley
    Oct 16, 2025
    5.0
    One of the best Arby's I have been to. I always enjoy going here.
  • MW
    Miss W
    Oct 6, 2025
    5.0
    Marcel was exceptional, professional and respectful. He provided excellent customer service. My son and I enjoyed our food. We appreciate great customer service and being treated appropriately. Employee of the year goes to him. Make sure you visit this location, everything was fresh and amazing.