Arby's

4.1
547 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2925 E Long Lake Rd, Troy, MI
48085, United States

Hours

Reviews

4.1
547 reviews
5 stars
299
4 stars
130
3 stars
56
2 stars
19
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and attentive service, particularly highlighting specific employees like Wally and Zach for their exceptional customer interactions.

Food Consistency

While several reviews noted that the food was often fresh and delicious, there were also complaints about inconsistent food quality, including cold or stale items.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.

Order Accuracy

There were mixed reviews regarding order accuracy, with some customers reporting issues with incorrect items or missing sauces, while others noted their orders were correct.

Long Wait Times

Several customers expressed frustration with long wait times, particularly during busy hours, impacting their overall experience.
  • SF
    Sharon Ferrett
    Dec 21, 2025
    4.0
    Best potato cakes 😋 Even better if you ask them to make em well done!
  • AA
    Ahmad
    Nov 6, 2025
    5.0
    Came in here and was met outstanding service. The girl helped me pick my sandwich and the sandwich was fresh. The fries was amazing. I recommend this location to everybody.
  • RE
    Rose Evers
    Nov 1, 2025
    5.0
    Very nice Arby's. Staff very friendly! Better than any other Arby's around.
  • LW
    Love2 Wander
    Oct 18, 2025
    5.0
    It was a last minute decision to stop here. I have to say the man at the counter and the other man that was taking drive thru orders as well as cleaning the dining room in between customers were so nice. As a retail operations manager, I expect a high level of customer service from my own staff, these two here were top notch. For the most part the food quality I have found when visiting an Arby's throughout the US is fairly consistent. It was the conversation and service at this Arby's that made our visit here memorable. My boyfriend is a very loud sneezer ( allergies ) and even one of the employees said "bless you". These men are definitely an assets to this Arby's.
  • JC
    John Cantlon
    Sep 30, 2025
    5.0
    Had the French Dip with Swiss. That comes with the dipping sauce. It was delicious.