Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and unprofessional behavior from staff.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about fries and burgers.
Staff Attitude
Several customers noted rude or dismissive attitudes from employees, impacting their overall experience.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including unclean dining areas and improper food handling.
Mixed Experiences
While some customers had positive experiences with friendly staff and quick service, these were overshadowed by numerous complaints.
ZZ
Z9_Games2
4 days ago
2.0
Service is horrible, service time is terrible. Food is good but the place is often unclean
SS
Silas
Jan 22, 2026
1.0
People that work there are 80% of the time standing near the front window chatting laughing not doing anything waiting on the food to get to them, and it's usually at least 4 or 5 people. It's always near the beginning of lunch, and the end of breakfast suffers so bad because of it. I refuse to use the app anymore because of this location, there is no point to it, they have canceled my orders specifically by the lunch switch, when I put my orders in 20 minutes before the food switch to lunch, and by the time I get there and have to wait for the 2 people ahead of me at the speakers, because, for some reason this location takes 20 minutes for a person to go threw the line, by the time I get to the speaker I get my notification my order has been canceled at 10:32 or the earliest I had one canceled was 3 minutes before lunch time and I was next in line. So yeah the service here is not anything worth while. They think they have a good crew and stroke eachother off about it, mocking customers that annoy them and yeah 10 out of 10 service, will not be going here again. Today I spent 25 minutes in line for 2 sausage sandwiches
RB
Renee Bohnett
Jan 20, 2026
1.0
Disappointed i cant give zero stars......we came in after work for a quick(or so we thought) dinner before driving an hour home. We placed our DINE IN order at 837pm. After 20 minutes of waiting we seen our sandwiches and one drink on our tray sitting on the counter in the back. Waited another 15 minutes and we still didn't get our food.....( they just needed 2 large fries and a frappe to complete our order.) Finally we get our food and our burgers are cold so my husband asked for fresh ones. Bc they had been sitting on the counter for 30 minutes at this point. Now we have hot fries and no burgers. The " manager" on duty says sorry we were trying to get the frappe machine to work. And gave us an attitude bc we wanted fresh burgers bc in her words " apparently they were cold". Then when we get our fresh burgers 10 MINUTES later she says " I'm sorry we are short handed I don't know what you want me to do" ....then the guy from the back comes out and says sorry about the wait we are short handed not much we can do. And when we say that waiting 40 minutes for 2 meals is unacceptable especially when we watched at least 6 cars come and go through the drive through. He just shrugged his shoulders threw his hands up and walked away.We frequently eat at this McDonald's after late nights at work before heading home. Probably won't be anymore.
AT
Ariel Thompson
Jan 20, 2026
1.0
How professional to prioritize people in the drive thru, not letting them wait more than 5 minutes, when you have people waiting over 30 mins in the lobby and then try to give those already pissed off customers cold fries. Not a good practice, do better. Im sure yall were planning on handing the fresh fries out the drive thru till my husband said something about ours being cold
MR
Markee Rousse
Jan 6, 2026
1.0
Unfortunately you can't leave zero stars, because that's what I would have done. You don't even deserve one star.
The girl is the pick up window, started to hand me my drinks and told me here's my diet, and I stopped her right there. I didn't order a diet. She asked what drinks do I order. I said a large Dr
Pepper, a large coke and a med coke. She says oh those are y9ye drinks I just don't know what one is which. Then she was in fact I'm correct and mixed mine and my passengers drinks up
Then......we wait 14 more minutes for our food. Which NOTHING was even hot. The fries didn't even get eaten, they were absolutely disgusting 😠
By far THE ABSOLUTE WORST MCDONALD'S I HAVE EVER BEEN TOO
What are the regular dining hours for McDonald's in Traverse City?
McDonald's in Traverse City is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
When is the drive-thru open at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What are the delivery service hours for McDonald's in Traverse City?
Delivery is available daily from 5:00 AM to 10:30 PM, except on Friday and Saturday when it is available until 11:30 PM.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available at this McDonald's location.
How can I place an order for McDonald's in Traverse City?
You can place your order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's mobile app available on iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, it offers a drive-thru service for customer convenience.
Which fast food restaurants are located near this McDonald's?
Nearby fast food restaurants include Bergstrom's Burgers and Burger King, both great alternatives or additional dining options.
Are there any coffee shops close by where I can grab a drink before or after visiting McDonald's?
Yes, Biggby Coffee is a nearby coffee shop you can visit for a coffee or snack before or after your meal at McDonald's.
What other services or shops are nearby that customers might visit after McDonald's?
Nearby you will find places like Walgreens pharmacy, Ace Hardware store, and several beauty salons such as Melissa's Hair Design and Studio 31 Salon, offering a range of shopping and service options.
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