Dunkin'

Reviews

• JJ

  Joshua

  Jan 28, 2026
  1.0
  Waited for a few minutes and was told I had to use a kiosk to order, they require a phone number so Im sure they'll sell my data. I got half a dozen donuts, made my selection and paid, then about 5 minutes later an employees came up, pointed and said we have none of the donuts you selected and you have to choose from a selection of about 3 different kinds... I told her that's exactly the issue with mobile ordering and she told me it was a corporate decision and agreed with me... I wont be giving dunkin donuts any more business.
• KH

  Keith Hammond

  Jan 23, 2026
  1.0
  Quite possibly the worst and slowest experience of trying to get a cup of coffee.
• LL

  Lillian

  Jan 1, 2026
  1.0
  First time at this Dunkin', we received burnt hard croissants and we also ordered a side of hash-browns and received 6 soggy hash-browns. Didn’t eat any of it.
• DH

  Dan Haiss

  Dec 14, 2025
  1.0
  Coffee was terrible. Tasted like it was a week old.
• SJ

  Shelby Jones

  Sep 14, 2025
  1.0
  I came to Great wolf lodge Friday September 12th to 13th. I love Dunkin donuts I order at least once a week in my local town. When I walked down to the Dunkin, I noticed you couldn't order in person. I asked the lady at the desk if I could order in person bc I knew they wouldn't have my coffee order on the kiosk. She told me no and that I had to use the kiosk to order the coffee I wanted. I told the woman I didn't know what was in a medium iced Carmel latte and she just stared at me and didn't say anything. I finally had to tell her to please come help me because I don't know how to order a Carmel iced latte. She recuntatly came over and tried to help but she had such a bad attitude. I told her three times I just wanted a medium iced Carmel latte. I told her I didn't know what was in those drinks because I have never asked. She told me what to order and I waited for my drink. They called my name and I tried the drink, it was nothing like my normal drink order. I let the woman at the desk know and she said that's how I ordered it. She was rude, not pleasant and no customer service. I will be calling corporate on Monday to complain about this employee. She needs to find a job in another field bc clearly customer service isn't right for her.

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