Arby's

3.9
719 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1370 S. Airport St, Traverse City, MI
49686, United States

Hours

Reviews

3.9
719 reviews
5 stars
305
4 stars
188
3 stars
114
2 stars
51
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unfriendly staff, leading to negative experiences.

Order Accuracy

Frequent complaints about missing items and incorrect orders were noted.

Food Quality

Mixed reviews on food quality; some found it fresh and tasty, while others received cold or poorly prepared items.

Drive-Thru Experience

Long wait times and issues with the drive-thru process were common, with some customers feeling trapped in line.
  • LC
    Leslie Casperson
    Dec 23, 2025
    5.0
    Arby's has new selections, steak bites, and the Gyro. Both are delicious. The reuban and curly fries are my favorites. This drive through location has very efficient & friendly staff.
  • NL
    Nicole Lakanen
    Nov 29, 2025
    1.0
    It’s my birthday this is the third time I’ve gone to this location in the middle of the day and the app says they’re closed. I couldn’t redeem my birthday gift. Rudely refused by crew and manager to correct the situation in any capacity. Only acknowledged as people when we said we weren’t leaving. If they had been nice about it we would’ve been on our way. Scared to even order food for the fact that they’re so rude and would likely do something to it. This location needs to close down and find new staff. Take the time to properly train them and vet the people you have in managerial positions in a service industry. 11-29-2025 11am
  • YB
    Yana Boholutska
    Nov 25, 2025
    1.0
    The photo does not correspond to reality, sorry, but it's not tasty. They didn't include the Cherry Turnover in my order at all. I ordered delivery from them.
  • SF
    Scott Fitzgerald
    Nov 19, 2025
    1.0
    They forgot the ranch for my tendies. My disappointment is immeasurable and my day is ruined.
  • SK
    Susan Kinney
    Oct 24, 2025
    2.0
    Stopped in for a few sandwiches. Managed to get the purchase correct and the sandwiches were good. NASTY attitude from employee at the window. I asked for some Arby’s sauce…he handed me four. I asked for some more…handed me 4 more. Then he tells someone else in the kitchen that he had put 6 sauces in the bag and this lady wants like 10 more. Well I just spent $15. On 2 sandwiches and he wants me to feel bad for asking for extra sauce?? He condemns a customer for asking for extra sauce and wants me to feel bad for asking for extra sauce?? I’m not a big Arby’s fan at this location as it is…but this employee needs to wise up as to his loud mouth and nasty attitude has just cost his employer another customer. BTW…your QR code surveys are not working. Otherwise corporate would have heard of this . Arby’s #7922 10/23/25 order # AAD59M9YAEHR Employee OT (Could be a Q) Closed by Employee:Autumn 1 Oh…btw…there was NO SAUCE IN THE BAG!!! So I was right in asking for more sauce. You are an unbelievably poor employee.