Feedback is mixed regarding customer service; while many customers praise the friendliness and helpfulness of staff, several reviews highlight instances of rudeness and unprofessional behavior from specific employees.
Order Accuracy
Numerous customers reported issues with incorrect orders and a lack of resolution when mistakes occurred, leading to dissatisfaction.
Quality of Drinks
Overall, customers enjoy the coffee and drink options, often noting the delicious flavors and variety available.
Speed of Service
Many reviews commend the quick and efficient service, with several customers appreciating the promptness of their orders.
Atmosphere
The ambiance and vibe of the location are generally well-received, with customers enjoying the music and overall environment.
ST
Steven Tobias
1 day ago
2.0
Coffee is gross might as well order a bag of sugar with some coffee in it. Better off going to anywhere local in traverse city for real coffee. Also when ordering the menu is on a screen that changes to ads every 5 seconds could barely look at the menu was silly.
HH
Hurricane
6 days ago
5.0
When I arrive at this location for my daily coffee, I’m received by the most welcome smiles and good hospitality that one can have! I’ll always be returning as a faithful customer because of the people who work here! Thank you 7Brew!
SW
S Winfrey
6 days ago
5.0
Love the customer service😃, after working in retail with companies that customer service was a specialty. It’s rare to see anymore, Great Job Installing great customer service in your workers. Feel like they’re an extended family when I come through the line. Great product, quality, and price point. Also the pups always look forward to seeing the girls 🐶🐶and getting their treats. Always feel uplifted after interacting with the great staff 🫶🏼✨
AS
Aaron Sparks
Feb 24, 2026
5.0
I’ve never been super into coffee or energy drinks, but ever since one of my friends brought me here about a year and a half ago, I’ve been hooked. The service is always super nice and the drinks have this consistent quality that it’s hard to find these days. It’s always nice to pull through and be recognized by the servers. While the price is a little steep, I’m always ready to stop by before a busy day.
HK
Hailey Keber
Feb 24, 2026
5.0
Tiffany stood out to me with her positive attitude!! I can tell she’s passionate about her job too 💗
Aside from that, this is my favorite coffee shop ever. Y’all have never disappointed and I’m a frequent customer. Thank you for all you do!!!