Wendy's

3.2
1067 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
21909 Ecorse Road, Taylor, MI
48180, United States

Hours

Reviews

3.2
1,067 reviews
5 stars
329
4 stars
211
3 stars
156
2 stars
92
1 star
279

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling treated as an inconvenience.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

While some customers praised the freshness of certain items, many others complained about cold, poorly prepared, or stale food.

Management Issues

Feedback indicated dissatisfaction with management, particularly regarding staff training and overall operational efficiency.

Cleanliness

Several reviews noted unsanitary conditions, including dirty dining areas and malfunctioning drink machines.
  • AH
    Ashley Hougas
    Nov 16, 2025
    1.0
    Went here today to get lunch. This is my second time going here in the last maybe 2 months and the same woman at the drivethru I’m assuming is a manager because she’s always taking orders and at the window, is so extremely rude. Not sure of her name but she really should seek a job that isn’t customer service because she’s horrible at it. No smile, no have a good day. Acts like the customer is an inconvenience and like she’s sick of her job. I’ve been going to this Wendy’s for a long time and this woman is by far the rudest woman I’ve ever seen in customer service here. Get home and my food was old, sloppy & just disgusting. Won’t be going back here. Smh. Find another Wendy’s y’all.
  • MM
    Mark
    Nov 15, 2025
    1.0
    Burger taste like it was cooked last week!! Terrible. This Wendy's should be shutdown!!!!
  • MD
    mika Drew
    Nov 14, 2025
    5.0
    Very good people
  • SD
    Scribble Down
    Nov 3, 2025
    3.0
    I seen a lot of gnats flying around,they need to do a better job cleaning the restaurant.
  • SA
    Shaniqua Askew
    Oct 4, 2025
    1.0
    If Google would have let me write this a zero star I would have. I have been going to this Wendy's for more than 10 years. I just found out about a month ago it's owned by new people. I ordered just a simple 4 piece kids meal, there were three nuggets in the box. I'm not here to ask for more nuggets I just want everyone to understand we are all moving too fast we need to slow down and pay attention. When I called the building the manager, I assume, talked more on the phone than I could speak. And when he was done he hung up. I miss the old owners

Frequently Asked Questions About Wendy's

Is Taylor Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.