Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold or stale items and incorrect orders.
Cleanliness
Some customers praised the cleanliness of the location, noting well-maintained dining areas and restrooms.
Technology Problems
Issues with the mobile ordering system and automated kiosks were frequently mentioned, indicating a need for better technology integration.
FF
frog frogger
Dec 29, 2025
4.0
It's McDonald's, fast food.
SM
Sarah Moss
Dec 18, 2025
1.0
The manager decided to scream at her employees like they were scum.(looked to be teens) It was so loud everyone heard her in the dining area. Yelling “For the love of God stop it! Stop Bickering! We have to work together as a team! You have been bickering all night. Stop it now!” It took 25 mins to get our food because the poor teens were obviously scared and kept messing up. Who can work when you’re being screamed at?! I had my two young children with me to top it off! The manager needs to learn how to speak to her employees and be a team player herself.
CW
Cortney Wells
Dec 17, 2025
3.0
I’m disappointed with my recent experience at this location, particularly regarding the mobile ordering system and customer service.
The app allowed me to place a breakfast order, confirm that I was at the restaurant, receive my code, and wait in line. However, by the time I reached the drive-thru speaker, I was told breakfast was no longer being served. The app should have a clear cutoff or a system that recognizes when a customer has checked in and begins preparing the order. As a former McDonald’s employee for six years, I know my store would have honored the order since it was placed before the cutoff and the customer had already arrived. This situation was not caused by the customer, and the order should have been honored. McDonald’s as a whole — and this location specifically — could do better at accommodating technology-related issues instead of placing the burden on the customer.
Additionally, I frequent this location and have noticed a consistent lack of basic customer service. Simple interactions, such as wishing employees a good day, are often met with minimal responses and no friendliness. I understand every day isn’t easy, but customer service standards matter. Employees are the heart of the customer experience, and a welcoming attitude makes a big difference in whether customers feel appreciated and want to return.
Overall, this experience left a bad impression, and I hope both the technology processes and in-store service improve.
CD
Conner Downes
Dec 11, 2025
1.0
Order completely wrong we were supposed to get 2 10 piece nuggets and a Mc double and they gave us one thing of nuggets and 2 McDoubles an the one McDouble wasn’t even right there was no pickle it was just a plain cheese burger this is the worst service I’ve had from here and they need to fix this
What are the regular operating hours for this McDonald's location?
This McDonald's is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it closes at 1:00 AM.
What are the delivery hours for McDonald's in Tawas City?
Delivery is available every day from 5:00 AM to 11:00 PM at this McDonald's location.
Does this McDonald's have a drive-through and what are its hours?
Yes, it has a drive-through open from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.
Can I order McDonald's food for delivery or pickup online?
Yes, you can order for delivery or curbside pickup through their online ordering portal or the McDonald's app available on iOS and Android.
What payment methods does McDonald's in Tawas City accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services are offered at this McDonald's?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there any nearby attractions to visit before or after dining at McDonald's in Tawas City?
Yes, Tawas Point State Park is nearby and makes a great place to visit for outdoor activities before or after your meal.
What are some nearby gas stations close to this McDonald's?
Nearby gas stations include Murphy USA, Admiral Petroleum Co, and Marathon, convenient for fueling your vehicle during your visit.
Are there other dining options close to McDonald's in this area?
Yes, Subway is a nearby sandwich shop offering alternate fast food dining options close to this McDonald's.
Where can I find additional health and medical services near this McDonald's?
There are several nearby medical providers including St. Joseph Orthopedic Care, Ascension St. Joseph Hospital Bone and Joint Center, and St. Joseph Pediatrics.