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McDonald's

3.6
(1219 reviews)

Business Details

605 E Lake St, Tawas City, MI
48763, United States
(989) 362-3956
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
605 E Lake St, Tawas City, MI
48763, United States

Hours

Reviews

3.6
1,219 reviews
5 stars
433
4 stars
261
3 stars
250
2 stars
115
1 star
160

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Customer Service

Feedback highlighted a mix of friendly service and rude interactions, particularly from management.

Food Quality

Customers frequently mentioned cold or stale food, with some noting fresh food at times.

Speed of Service

While some praised quick service, others experienced long wait times and delays.

Cleanliness

Several reviews noted that the location was clean and well-maintained.
  • JH
    Joe Harris
    Feb 22, 2026
    1.0
    Ordered McMuffins asked to have the edges not burnt as I can't eat them crispy and get down the road on my way to work just to find out they are really burnt, called to talk to the lady and she was very rude will not be going back there for a long time, not the first time I've had problems with this McDonald's particularly.
  • EE
    Elizabeth Ellis
    Feb 13, 2026
    5.0
    By far the fastest and most accurate one I've ever been to. Clean and the staff was kind and friendly.
  • LK
    LIVIN# Kir
    Jan 20, 2026
    4.0
    I orderd Extra onion, and got, at most!!! 3 small little pieces of onion on my sandwich....i dont even know man!? yall are usually pretty good but that just made me cry! Im not crying from the onions either obviously......more onion please!!!! idk if its extra charge but i really was looking forward to speaking to my mother in law and making her squeemish with my onion breath!!!!......... now you have ruined that for me today.....so for that im checking my food here on out Playas! You better be on that game hard boys n girls!
  • SM
    Sarah Moss
    Dec 18, 2025
    1.0
    The manager decided to scream at her employees like they were scum.(looked to be teens) It was so loud everyone heard her in the dining area. Yelling “For the love of God stop it! Stop Bickering! We have to work together as a team! You have been bickering all night. Stop it now!” It took 25 mins to get our food because the poor teens were obviously scared and kept messing up. Who can work when you’re being screamed at?! I had my two young children with me to top it off! The manager needs to learn how to speak to her employees and be a team player herself.
  • CW
    Cortney Wells
    Dec 17, 2025
    3.0
    I’m disappointed with my recent experience at this location, particularly regarding the mobile ordering system and customer service. The app allowed me to place a breakfast order, confirm that I was at the restaurant, receive my code, and wait in line. However, by the time I reached the drive-thru speaker, I was told breakfast was no longer being served. The app should have a clear cutoff or a system that recognizes when a customer has checked in and begins preparing the order. As a former McDonald’s employee for six years, I know my store would have honored the order since it was placed before the cutoff and the customer had already arrived. This situation was not caused by the customer, and the order should have been honored. McDonald’s as a whole — and this location specifically — could do better at accommodating technology-related issues instead of placing the burden on the customer. Additionally, I frequent this location and have noticed a consistent lack of basic customer service. Simple interactions, such as wishing employees a good day, are often met with minimal responses and no friendliness. I understand every day isn’t easy, but customer service standards matter. Employees are the heart of the customer experience, and a welcoming attitude makes a big difference in whether customers feel appreciated and want to return. Overall, this experience left a bad impression, and I hope both the technology processes and in-store service improve.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it closes at 1:00 AM.

What are the delivery hours for McDonald's in Tawas City?

Delivery is available every day from 5:00 AM to 11:00 PM at this McDonald's location.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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