McDonald's

3.6
1214 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
605 E Lake St, Tawas City, MI
48763, United States

Hours

Reviews

3.6
1,214 reviews
5 stars
430
4 stars
260
3 stars
250
2 stars
115
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold or stale items and incorrect orders.

Cleanliness

Some customers praised the cleanliness of the location, noting well-maintained dining areas and restrooms.

Technology Problems

Issues with the mobile ordering system and automated kiosks were frequently mentioned, indicating a need for better technology integration.
  • FF
    frog frogger
    Dec 29, 2025
    4.0
    It's McDonald's, fast food.
  • SM
    Sarah Moss
    Dec 18, 2025
    1.0
    The manager decided to scream at her employees like they were scum.(looked to be teens) It was so loud everyone heard her in the dining area. Yelling “For the love of God stop it! Stop Bickering! We have to work together as a team! You have been bickering all night. Stop it now!” It took 25 mins to get our food because the poor teens were obviously scared and kept messing up. Who can work when you’re being screamed at?! I had my two young children with me to top it off! The manager needs to learn how to speak to her employees and be a team player herself.
  • CW
    Cortney Wells
    Dec 17, 2025
    3.0
    I’m disappointed with my recent experience at this location, particularly regarding the mobile ordering system and customer service. The app allowed me to place a breakfast order, confirm that I was at the restaurant, receive my code, and wait in line. However, by the time I reached the drive-thru speaker, I was told breakfast was no longer being served. The app should have a clear cutoff or a system that recognizes when a customer has checked in and begins preparing the order. As a former McDonald’s employee for six years, I know my store would have honored the order since it was placed before the cutoff and the customer had already arrived. This situation was not caused by the customer, and the order should have been honored. McDonald’s as a whole — and this location specifically — could do better at accommodating technology-related issues instead of placing the burden on the customer. Additionally, I frequent this location and have noticed a consistent lack of basic customer service. Simple interactions, such as wishing employees a good day, are often met with minimal responses and no friendliness. I understand every day isn’t easy, but customer service standards matter. Employees are the heart of the customer experience, and a welcoming attitude makes a big difference in whether customers feel appreciated and want to return. Overall, this experience left a bad impression, and I hope both the technology processes and in-store service improve.
  • CD
    Conner Downes
    Dec 11, 2025
    1.0
    Order completely wrong we were supposed to get 2 10 piece nuggets and a Mc double and they gave us one thing of nuggets and 2 McDoubles an the one McDouble wasn’t even right there was no pickle it was just a plain cheese burger this is the worst service I’ve had from here and they need to fix this
  • TP
    Tammy Politte
    Dec 8, 2025
    5.0
    Everything was good.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it closes at 1:00 AM.

What are the delivery hours for McDonald's in Tawas City?

Delivery is available every day from 5:00 AM to 11:00 PM at this McDonald's location.