Customer Service
Many customers reported rude and unhelpful staff, with multiple instances of poor communication and handling of complaints.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.
Drive-Thru Experience
Customers frequently mentioned long wait times and inefficiencies in the drive-thru process, often exacerbated by the use of automated ordering systems.
Food Quality
Several reviews indicated a decline in food quality, with complaints about cold or poorly prepared items.
Staff Performance
While some customers praised individual staff members for their friendliness and helpfulness, overall staff performance was seen as inconsistent.