McDonald's

3.0
1993 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
405 South Centerville Road, Sturgis, MI
49091, United States

Hours

Reviews

3.0
1,993 reviews
5 stars
451
4 stars
376
3 stars
421
2 stars
209
1 star
536

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables, floors, and bathrooms, contributing to a poor dining experience.

Customer Service

While some staff members received praise for their service, many reviews mentioned rude or dismissive behavior from employees, impacting overall customer satisfaction.

Food Quality

Several customers complained about cold, stale, or poorly prepared food, indicating a decline in food quality at this location.
  • AH
    Amanda Hurley
    Dec 31, 2025
    1.0
    My fries were thrown in a bag, not even in a container and my sandwich was the wrong one.
  • T4
    Tank 48
    Dec 16, 2025
    1.0
    This is probably the worst McDonald's I've been to. Messed up my entire order. When I got home I was missing my biscuit on my big breakfast. Then instead of scrambled eggs the just chopped up the folded egg. I ask the old lady at the window was this correct and she got an attitude about it never going back here. Ended up throwing it all away and ordering Wendy's
  • LM
    Lori Monroe
    Dec 10, 2025
    1.0
    McDonald's CEO's are freaking out because their sales are down. You've raised your prices several times after COVID. The service sucks you never give napkins. You never have a thank you, come again. Nothing like it used to be, but you want to charge up the wazoo. Sturges, McDonald's never answers their phone never I think it's about time to boycott mcdonald's forever!
  • SM
    SGR Halo MasteR
    Dec 5, 2025
    1.0
    This isn't the first time this has happened even in the last couple days my fiance gets out after one am. I was even on speaker when he ordered so I could know that he ordered correctly. I have an egg white allergy which he explains when he takes off the mayo on my sandwich. However they also won't cook fish at this time. And they still put mayo on my chicken sandwich and one chicken sandwich was overdone and one was way undercooked. Thank you McDonald's for making me sick when I don't have insurance. They also didn't cook my fiances burger it's very red in the middle hoping he doesn't get sick too. I will be in in the morning for a report or something bc this isn't ok to keep doing to people and it doesn't happen as often during the day. Also sorry had to put this on here public but they disconnected their phone or send it straight to voicemail so there is no one to voice these concerns to atm. I want my allergy medical bills paid for this and the last time at least just isn't ok to keep doing to people. Almost broke my tooth on the overdo chicken too. If there's something wrong with that tooth I want that paid for too.
  • SS
    SilenceHD
    Dec 4, 2025
    1.0
    Everything is so slow. Drive through literally took 30 minutes to get through. 11am on Dec 4th the people you had working the windows were beyond slow and rude. Edit: It got much worse. I wrote that review while waiting because it took so long. Right after writing I watched the lady handing out food put her hands down the back of her pants, stuff the trash down with her hands, and then handle my food all without gloves or cleaning, absolutely disgusting. After getting food, I didn’t get the promo items I ordered, my food was stone cold, and my burger was done completely wrong. I wasted 30 minutes waiting for food I can’t even eat. This was horrible.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 405 South Centerville Road, Sturgis, MI?

McDonald's in Sturgis, MI is open 24 hours every day of the week.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, it offers a drive-through service that is open 24/7.