Brand Certified
Arby's
3.5(206 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
209 S. Centerville Road, Sturgis, MI
49091, United States
Certified by Arby's • Mar 01, 2026
(269) 625-9600
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/mi/sturgis/209-s--centerville-road/store-8946
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
3.5
206 reviews
5 stars
86
4 stars
38
3 stars
17
2 stars
19
1 star
46
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly from management.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, old, or improperly prepared items.
Cleanliness
Several customers noted cleanliness issues in the restaurant, including unclean drink machines and overall unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed their meals, indicating that experiences can vary significantly.
- LKLyndsey KellyFeb 6, 20264.0I've since returned and they are happy to make my food fresh! Curly fries were old. Peach cobbler roll was so old there was nothing in it. Mozzarella stick was broken and served. Roast beef was dry and some was darker colored it was so dry! My next visit i asked for everything fresh and the man over the speaker was complaining loudly over the speaker as I pulled up to pay. I like Arby's a lot. I was in Marion, Indiana. They asked me to wait, but everything was fresh JUICY and delicious! The store in Sturgis, MI literally complained loudly on the speaker when I asked for everything fresh since my visit with them previously was very very very unpleasant.
- MPMike PargielloJan 27, 20261.0Even worse under the "new" management. Will not be back. Takes 15 minutes easily to pick up an online order, half is missing and what is there is cold.
- JFJason FarmerJan 1, 20261.0What a lack of service. Filthy got wrong food and called 20 times no answer. Goodbye arbys
- KKKirstenDec 23, 20255.0Clean restaurant and tasty food. The staff was also very friendly! Definitely made me want to stop again 👍
- JRJames ReddickNov 22, 20251.0Don't order online. I did, got confirmation it was ready for pick-up. I get to the location and it is closed. Drive-thru no answer, no one there. Had to call customer service to try and get a refund for the food I did not get. This location has nothing but issues. Cold food and bad service. Highly recommend staying far away and going somewhere better. I followed this link they sent and it failed to send my review through. Do yourself a favor and just call the customer service support line. That actually works.
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website