Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted extremely poor customer service, including rude staff, long wait times, and unacknowledged orders.
Food Quality
Many customers reported receiving cold, poorly prepared, or incorrect food orders, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unpleasant odors and unclean dining areas.
Operational Issues
Customers experienced issues with the drive-thru being closed or not taking orders, as well as inconsistent hours of operation.
Staff Attitude
Several reviews noted unprofessional behavior from staff, including mocking customers and showing a lack of care.
MB
Mr Beerguy
6 days ago
1.0
I’ve been going to this location for 35yrs and I can’t believe how badly it’s taken a turn to complete crap. The new employees are rude and it’s so slow in the drive through now that I walked in the other day and it was the worst thing I could have done. The place smelled like a sewer had overflown and the counters, pop machine etc were all sticky and dirty. Once I got home I couldn’t believe what the food looked like. The burger was NOT a Wendy’s burger and the chicken nuggets weren’t only soggy but the shape of a triangle. Never seen that at Wendy’s. They were the not Wendy’s nuggets either. They were also out of coke, Diet Coke, Coke Zero and a few others in BOTH pop machines. I’m not sure what happened here but Wendy’s Corp better check out this location fast before someone gets really sick from their food.
CR
christina razouki
Nov 8, 2025
1.0
I don’t know whether it’s my Dasher that always steals the food I don’t think it’s possible but why is something always missing from my order today my burger was missing and the fries and nuggets are just thrown in the bag just crazy.
VT
Vuk Trajkovic
Nov 6, 2025
1.0
Two burgers extra fry and small chili $35.😡🤢🤨
In the future, I will avoid this place. Somebody told me put the bad comment. I don’t agree with that. Worst thing for business is Customer not coming back, and that’s exactly what I’m gonna do…not coming back.
JW
jasmine williams
Nov 2, 2025
1.0
Maybe update the hours online. The door says they open at 7am and Google says 9am. Well....its 9:47am on a Sunday. The doors are locked and no one is responding in the drive thru. Very confusing 😕
MM
mighty mess
Oct 25, 2025
1.0
Went through the drivethrough to order a coffee and sat there for a minute without being greeted. Was finally greeted by someone laughing on the other end saying "one minute". They weren't busy with costumers, no other cars were in the drive through, and the parking lot was empty. When I ordered my coffee they asked me to repeat myself, so I did. I said what I wanted in my coffee and they asked me to repeat myself again(all while they were laughing at something on the other end)so I did. After all of this they asked me what I wanted again. I said nevermind and drove off. I understand not hearing me the first time, but I felt like I was being punked after it continued with laughter and no apologies. Absolutely ridiculous "costumer service".
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Sterling Heights, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Sterling Heights, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (586) 731-5620.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Lakeside #2 Wendy’s serve breakfast?
Yes, this Wendy’s location in Sterling Heights, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's drive-through at 44685 Schoenherr Rd?
The Wendy's drive-through is open daily from 9:00 AM to 1:00 AM.
Does the Wendy's at 44685 Schoenherr Rd serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Is the Wendy's on Schoenherr Rd currently open?
Yes, the Lakeside #2 Wendy's at this location is open and committed to serving quality food every day.
What payment options are accepted at this Wendy's location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or through an app?
Yes, you can order through the Wendy's app or website at order.wendys.com to get your food delivered or for pickup.
How can I provide feedback or contact Wendy's at this location?
You can contact Wendy's Customer Care via live chat or call 888-624-8140. For direct location inquiries, call (586) 731-5620.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's menu website and mobile app under each item, and also posted in the restaurant.
What nearby restaurants can I visit before or after Wendy's?
Nearby dining options include Carrabba's Italian Grill for Italian cuisine, KPOT Korean BBQ & Hot Pot, and IHOP for breakfast and brunch.
Are there any fitness or wellness centers near Wendy's on Schoenherr Rd?
Yes, iLoveKickboxing - Sterling Heights is nearby, offering kickboxing and wellness programs you might enjoy before or after your meal.
Where can I find shopping or entertainment options close to Wendy's?
Sterling Center Shopping Center, GameStop, and Detroit City Sports are nearby locations for shopping and entertainment visits.