Wendy's

3.2
874 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
44685 Schoenherr Rd, Sterling Heights, MI
48313, United States

Hours

Reviews

3.2
874 reviews
5 stars
292
4 stars
160
3 stars
121
2 stars
65
1 star
236

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including rude staff, long wait times, and unacknowledged orders.

Food Quality

Many customers reported receiving cold, poorly prepared, or incorrect food orders, leading to dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unpleasant odors and unclean dining areas.

Operational Issues

Customers experienced issues with the drive-thru being closed or not taking orders, as well as inconsistent hours of operation.

Staff Attitude

Several reviews noted unprofessional behavior from staff, including mocking customers and showing a lack of care.
  • MB
    Mr Beerguy
    6 days ago
    1.0
    I’ve been going to this location for 35yrs and I can’t believe how badly it’s taken a turn to complete crap. The new employees are rude and it’s so slow in the drive through now that I walked in the other day and it was the worst thing I could have done. The place smelled like a sewer had overflown and the counters, pop machine etc were all sticky and dirty. Once I got home I couldn’t believe what the food looked like. The burger was NOT a Wendy’s burger and the chicken nuggets weren’t only soggy but the shape of a triangle. Never seen that at Wendy’s. They were the not Wendy’s nuggets either. They were also out of coke, Diet Coke, Coke Zero and a few others in BOTH pop machines. I’m not sure what happened here but Wendy’s Corp better check out this location fast before someone gets really sick from their food.
  • CR
    christina razouki
    Nov 8, 2025
    1.0
    I don’t know whether it’s my Dasher that always steals the food I don’t think it’s possible but why is something always missing from my order today my burger was missing and the fries and nuggets are just thrown in the bag just crazy.
  • VT
    Vuk Trajkovic
    Nov 6, 2025
    1.0
    Two burgers extra fry and small chili $35.😡🤢🤨 In the future, I will avoid this place. Somebody told me put the bad comment. I don’t agree with that. Worst thing for business is Customer not coming back, and that’s exactly what I’m gonna do…not coming back.
  • JW
    jasmine williams
    Nov 2, 2025
    1.0
    Maybe update the hours online. The door says they open at 7am and Google says 9am. Well....its 9:47am on a Sunday. The doors are locked and no one is responding in the drive thru. Very confusing 😕
  • MM
    mighty mess
    Oct 25, 2025
    1.0
    Went through the drivethrough to order a coffee and sat there for a minute without being greeted. Was finally greeted by someone laughing on the other end saying "one minute". They weren't busy with costumers, no other cars were in the drive through, and the parking lot was empty. When I ordered my coffee they asked me to repeat myself, so I did. I said what I wanted in my coffee and they asked me to repeat myself again(all while they were laughing at something on the other end)so I did. After all of this they asked me what I wanted again. I said nevermind and drove off. I understand not hearing me the first time, but I felt like I was being punked after it continued with laughter and no apologies. Absolutely ridiculous "costumer service".

Frequently Asked Questions About Wendy's

Is Lakeside #2 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.