Subway

2.9
504 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Sterling Heights Subway® Restaurant at 7960 Metropolitan Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
7960 Metropolitan Pkwy, Sterling Heights, MI
48312, United States

Hours

Reviews

2.9
504 reviews
5 stars
173
4 stars
57
3 stars
39
2 stars
41
1 star
194

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees often being rude, unprofessional, and unhelpful.

Food Quality

Customers frequently complained about the quality of food, including poorly made sandwiches, missing ingredients, and unsanitary conditions.

Staffing Issues

Several reviews pointed out that the store was often understaffed, leading to long wait times and overwhelmed employees.

Pricing Concerns

Many customers felt that the prices were too high for the quality of food and service received.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with specific employees who provided good service.
  • MG
    Marcus Gleaves
    Dec 25, 2025
    5.0
    I’m only giving this Subway five stars because of the elderly woman working today — by herself — on Christmas. She handled over 20 DoorDash orders alone and still managed to be patient, professional, and genuinely kind to every customer. That level of work ethic and grace deserves real recognition. That said, the owner/management of this location should be ashamed. Leaving any employee alone on Christmas with that volume of orders is unacceptable — and especially troubling when it’s an elderly employee. Yes, I understand that age doesn’t change the fact that she’s an employee, but basic human decency and proper staffing still matter. No one should be expected to run an entire store solo under those conditions. I’m incredibly proud of how she handled everything, but pride doesn’t replace support. She deserves a raise, help on her shifts, and appreciation beyond words. This review is for her, not the way this store is being managed.
  • TT
    Ty
    Dec 12, 2025
    1.0
    Me and my girlfriend got subs here and tried to create small talk with the person in the Drive-Thru and she did nothing but give us attitude and treat us with a rude demeanor
  • LM
    Lari Mcaris
    Dec 5, 2025
    1.0
    Don’t go here. Manager was playing on Xbox in store with doors locked. And ignored me knocking. When I went through drive through she said I’d have to wait 30 minutes. This place sucks bad
  • TE
    Tonya Edmonds
    Dec 4, 2025
    5.0
    Turkey 🦃 and cheese sub always delicious 🤤😋 with chips, nice lunch alone 😀
  • MS
    Matt Szmigiel
    Nov 9, 2025
    1.0
    Ever since the new owners took over, this location has been absolutely horrible. The owners, and employees are extremely unfriendly, and anytime I've picked up or placed an order inside the store they act like they're irritated that I'm even in there. They've never said a kind word once, and have never shown any kind of gratitude for purchasing anything. A simple "thank you", or "have a nice day" should be a standard line to say to YOUR paying customers. I'd also like to add, they always put the bare minimum of any meats or vegetables on their subs. Last night, my wife ordered extra pickles, and she got literally 5 pickles on her footlong sub. I ordered a steak and cheese sub, and I paid the extra $3.49 for "double meat", and I legitimately got less than what a standard sub comes with. To top it off they don't honor the majority of Subways promotions or deals. I am not sure how this owner is still able to keep this business open, given how unwelcome they make everyone feel, and with how blatantly cheap they are. I live less than a mile from this location, and I can guarantee you I will never go back. Our family loves Subway, and I have no problem driving to the location up at 30 mile instead of giving inconsiderate people like this our business. I truly hope anyone who reads this will take my advice and go elsewhere. Plenty of sub shops in the area where you won't be treated like crap, and the one at 30 mile is FAAAAAAR more friendly.

Frequently Asked Questions About Subway

What types of meals does Subway at 7960 Metropolitan Pkwy serve?

Subway offers breakfast, lunch, and dinner meals, featuring footlongs, 6-inch sandwiches, wraps, and salads with fresh ingredients.

What are the ordering options available at this Subway location?

You can order through the Subway app or online, opt for in-store dining, curbside pickup, or have your meal delivered.