Subway

2.9
500 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Sterling Heights Subway® Restaurant at 7960 Metropolitan Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
7960 Metropolitan Pkwy, Sterling Heights, MI
48312, United States

Hours

Reviews

2.9
500 reviews
5 stars
170
4 stars
57
3 stars
39
2 stars
42
1 star
192

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Many reviews highlighted issues with food preparation, including incorrect orders, unsanitary conditions, and poor quality of ingredients.

Pricing Concerns

Numerous customers expressed dissatisfaction with high prices relative to the quality of food and service received.

Cleanliness Issues

Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and improper food handling practices.

Mixed Experiences

While some customers praised specific employees for their friendly service, overall experiences varied greatly, with many expressing a desire to avoid this location.
  • MS
    Matt Szmigiel
    Nov 9, 2025
    1.0
    Ever since the new owners took over, this location has been absolutely horrible. The owners, and employees are extremely unfriendly, and anytime I've picked up or placed an order inside the store they act like they're irritated that I'm even in there. They've never said a kind word once, and have never shown any kind of gratitude for purchasing anything. A simple "thank you", or "have a nice day" should be a standard line to say to YOUR paying customers. I'd also like to add, they always put the bare minimum of any meats or vegetables on their subs. Last night, my wife ordered extra pickles, and she got literally 5 pickles on her footlong sub. I ordered a steak and cheese sub, and I paid the extra $3.49 for "double meat", and I legitimately got less than what a standard sub comes with. To top it off they don't honor the majority of Subways promotions or deals. I am not sure how this owner is still able to keep this business open, given how unwelcome they make everyone feel, and with how blatantly cheap they are. I live less than a mile from this location, and I can guarantee you I will never go back. Our family loves Subway, and I have no problem driving to the location up at 30 mile instead of giving inconsiderate people like this our business. I truly hope anyone who reads this will take my advice and go elsewhere. Plenty of sub shops in the area where you won't be treated like crap, and the one at 30 mile is FAAAAAAR more friendly.
  • SA
    S A
    Nov 1, 2025
    1.0
    Terrible experience, the guy they had working tonight 10/31 at 11:30pm, disgusting. First of all you have hair and a beard, no net nothing. Then you have the wearing gloves, but touching your hair and beard while making other people’s food. And his pants were so saggy his butt crack is showing. I wouldn’t have taken the food if I didn’t order online. But waited a good 20 minutes for an order I placed 15 minutes before getting to the store. And to the surprise, hair in the food. Please hire better people, he looked like he was complaining about every customers order, if you don’t know the job, 1. You need training, & 2. Why is the manager allowing someone who doesn’t know the job to work a night shift by himself???? Also, I asked him to change gloves because he keeps touching everything, and he rolled his eyes. So unsanitary, never coming back here.
  • KK
    Kelly
    Oct 31, 2025
    5.0
    Wow just wow the lady’s that was working at midnight was fast and great service I am coming here more this was my third time coming here and the black lady is really fast and at what she do and the short lady was smiling both good customer service and I ordered turkey sub the (prices are crazy ) but other that I coming back here
  • AA
    alaina
    Oct 27, 2025
    1.0
    This place treats their customers and employees AWULLY. I’ve been here multiple times where the female workers, though i don’t know their names, were outright rude to me and sat doing nothing while I was waiting to order. Genuinely the single worst place I’ve ever had the displeasure of eating; if it was an option I wouldn’t even give it one star. To any potential customers reading this- please do yourself a favor and drive a mile or two further down the road to a different subway. This one doesn’t deserve any business until they fix their service and attitudes.
  • GA
    Gordon AngeliqueR
    Oct 27, 2025
    2.0
    Just DoorDash in around 4 o’clock in the morning, and perhaps that’s my problem why I keep getting rude people.. what value is there in being rude to someone just picking up food? Hopefully, they’re in a better mood during the day, but just more rude employees at this one

Frequently Asked Questions About Subway

What types of meals does Subway at 7960 Metropolitan Pkwy serve?

Subway offers breakfast, lunch, and dinner meals, featuring footlongs, 6-inch sandwiches, wraps, and salads with fresh ingredients.

What are the ordering options available at this Subway location?

You can order through the Subway app or online, opt for in-store dining, curbside pickup, or have your meal delivered.