Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Sterling Heights, MI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 36888 Van Dyke Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
1,514 reviews
5 stars
607
4 stars
323
3 stars
203
2 stars
118
1 star
263
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 20 minutes, with many expressing frustration over the slow service.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to significant customer dissatisfaction.
Staff Attitude
Several customers noted rude or dismissive behavior from staff, contributing to a negative overall experience.
Food Quality
While some customers enjoyed specific items, many reported that the food was often cold, poorly prepared, or not as expected.
- MKMatthew KrauseDec 31, 20251.0They need to hire better workers.
- MEMarshall EdmisonDec 27, 20251.0This is the third attempt to get the last 2 were yesterday and today 12/27. Just went up for ice cream in the 3 times I came here as I pull up and am told the system is down. I hope it's something that gets fixed but I am really shocked that it happens so often here.
- TTTaylorDec 21, 20252.0The food is always amazing but when I went through the drive thru Friday night around 10:30, the individual that took my order was disgustingly rude. She was raising her voice and giving me extreme attitude. I asked for extra sauce packets and the girl with pink hair that made my drinks and handed out my food was extremely kind and was going to get me some sauces when the girl who took my order started yelling at me from her work station saying “I already gave you sauces, you’re gonna have to pay extra” I have no issue with paying extra but her attitude and poor customer service made me and my friends so uncomfortable, we just drove away. The girl that was rude to me had brown hair that was up in a bun, had glasses, and medium height
- MWMarc WiseDec 12, 20252.0First time at Sonic and I ordered the number 5 bacon double cheeseburger combo with fries. Opted for the large upgrade and was ready to chowdown. But first i had to drive aceoss the street to wait for my work shift. Less than a 5 minute drive, literally. Had I chose to eat at the sonics I would've known that my burger AND fries was cold, or lukewarm to be exact. I also wouldve realized that the cashier hadn't give me my cash reciept. So, my first experience was a bad experience. Disappointment is an understatement.
- CRChristopher J. RichDec 12, 20252.0The food is not at fault, the waiting in-line for 30 minutes at a “fast food” restaurant is what’s absolutely absurd. I was watching outside my hotel window thinking about my day earlier & what I had to do tomorrow, I looked over & noticed a Sonic drive thru that was 14 cars deep at around midnight, I noticed a really nice vehicle in that rotation, anyways …I went to take a shower got dressed, I was curious to see if Sonic was still open …oh it was, & that nice looking car was still there in-line, this had been probably close to 30 minutes later. My God! How the hell are you 14 cars deep at damn near midnight anyway🫤?