McDonald's

3.4
1420 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
40422 Van Dyke Road, Sterling Heights, MI
48313, United States

Hours

Reviews

3.4
1,420 reviews
5 stars
496
4 stars
286
3 stars
215
2 stars
108
1 star
315

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned issues with food quality, such as cold items, incorrect orders, and old or stale food.

Staff Performance

While some employees received praise for their friendliness and efficiency, many others were criticized for being inattentive or unprofessional.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and bathrooms, impacting their overall experience.
  • KN
    Krystal Norris
    3 days ago
    1.0
    Was handed a hot cup of coffee with broken lid on several occasions. In December , the coffee spilled all over my car seat and floor . Tried to resolve this with McDonald’s corporate to pay for cleaning , with no response from them. Will now be heading to small claims court. Edit: I will not fill out any other form. There is an existing case already.
  • JM
    Jake McMuff
    Dec 26, 2025
    1.0
    I am writing this review at 2:46 AM. I had ordered food from door dash at 12:00 AM, and am still waiting on the food. My dasher has made it a mere few spots in line, and has been waiting in the drive-through for over an hour and a half. Without a doubt my worst experience with fast food.
  • JN
    Jennifer Nichols
    Dec 23, 2025
    1.0
    This McDonald's is not good at all food was cold they forgot to put my daughters happy meal in the order but they put the chocolate milk that she ordered with her happy meal.. This is the only McDonald's that I have ever had a issue with .. The food was not put together right at all there was no mayo or ketchup on my burger like I ordered the patties were very dry the lettuce was all over the bum on the outside .. If I could have I would have gave no stars at all..
  • IM
    Isabelle McCaffrey
    Dec 17, 2025
    1.0
    #DRYBAGELS Never follows instructions. I order extra breakfast sauce on my bagel every morning and have yet to get what I pay for. Waste of time and money. Time to find a new McDonald’s for my early morning breakfast.
  • SA
    Steven Arndt
    Dec 13, 2025
    1.0
    Just went here today with my grandkids. Ordered on my phone at 12:48 and my wife ordered on her phone at 12:44. Showed up at 1:00 expecting the food to be ready but no way. No one at the counter but 2 other customers waiting for their food who ordered before me, and a guy waiting for a soda refill. Waited a couple minutes and I yelled into the back room if there was anyone working the counter. Everyone in the back I could see, 3 people, looked at me but no one came. A couple minutes later a woman came out and I gave her my name for the mobile order and also told her about the gentleman waiting for his soda refill. She said she would check. A couple minutes later she brought out an order for one of the other waiting customers, and a couple minutes later brought out the order for the other waiting customers. Not my orders and no refill the the other guy. Couple minutes later, it is now 1:20, she brings out ONE of my orders and I ask about the other and I remind her of the other order I'm still waiting for, and remind her about the guy waiting for a refill, which she goes and refills. Soon after she tell me she has no record of the other order so I show it to her on my phone, granted it was a free 6 piece nuggets meal paid with app points, but still an order. I waited maybe 10 minutes and she never came back and I finally just gave up and left without the other order. On the order I did receive they didn't include any of the sauces requested! WORST McDonalds SERVICE I HAVE EVER HAD IN MY 73 YEARS. IF I COULD RATE LESS THAN ONE STAR I WOULD. I WILL NEVER ENTER ANOTHER MCDONALDS BECAUSE OF IT.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 40422 Van Dyke Road, Sterling Heights?

McDonald's at this location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery, curbside pickup, same day delivery, and no-contact delivery services.