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McDonald's

3.1
(1064 reviews)

Business Details

2000 18 Mile Rd, Sterling Heights, MI
48310, United States
(586) 939-6518
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2000 18 Mile Rd, Sterling Heights, MI
48310, United States

Hours

Reviews

3.1
1,064 reviews
5 stars
322
4 stars
184
3 stars
149
2 stars
87
1 star
322

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and unsatisfactory preparation.

Staff Friendliness

While some customers praised individual staff members for their friendliness, overall staff demeanor was often described as unfriendly or dismissive.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.

Inconsistency

The quality of service and food varied significantly, with some customers having positive experiences while others reported severe dissatisfaction.
  • LS
    Lena Sky
    Feb 19, 2026
    4.0
    Service was friendly and food was freshly cooked.
  • OH
    Orewa Hiro
    Feb 15, 2026
    1.0
    STOP BUYING FROM MCDONALD’S. If you worked here you would know how disgustingly they prepare your food. They don’t change oil for weeks. There could be meat rotting in gaps and below the equipments but they wouldn’t clean it. You are constantly risking infection when you eat mcdonalds. They will sneeze right on the sandwiches and serve it to you. They make sandwiches with the same gloves they touched raw meat with. They almost never change gloves The employees make fun of customers who are regular because even the employees think you are below them for eating mcdonalds. There are plenty fast food places that care about quality. Mcdonalds isnt one of them.
  • CT
    Christian Tenant
    Jan 24, 2026
    1.0
    We pulled up to the speaker and we were asked if we were using the app today and I said yes. At that point I gave my code and no one responded, I waited and waited and then finally started saying hello hello. Nothing for a few minutes. Finally drove up to the window. At that point somebody came to the window after a minute or two and looked at us like we were crazy and then she said how can I help you. I said we sat at the speaker and so on and so on. She just looked at us like we were dumb and then walked away. Couple minutes later a different person came back to the window and then said may I help you and ask for our code and so on. After a few more minutes of back and forth, we were then handed a bag of fries which we ordered, and two half full drinks which we argued about but the woman was quite honestly too stupid to process what we were telling her. This place is a hell hole and you should avoid at all costs!!!
  • SS
    Stuart Strode
    Dec 28, 2025
    1.0
    Took over half an hour to make my food and when I said something about the kiosk and the staff not paying attention they hyper defensive
  • TT
    tom
    Dec 14, 2025
    1.0
    Every time I come here it's such a wait. Two cars in the drive through and only me in dining room and I still have wait 15 to 20 minutes. How many mornings I ordered a steak bagel just to get some burnt bacon on a bagel. This was my quarter pounder today. I paid 10$ for this And I sure did not ask for a like of pickles in the middle of my sandwich.. I will be going to hall road and mound now that they are open

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Sterling Heights, MI?

McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-through service available?

The drive-through is open every day from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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