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Jimmy John's

3.4
(394 reviews)

Business Details

43028 Mound Rd, Sterling Heights, MI
48314, United States
(586) 254-2100

About

Sandwich RestaurantRestaurant Delivery ServiceTake Out RestaurantCatererFast Food RestaurantHome Meal Delivery Service

Location

Jimmy John's
43028 Mound Rd, Sterling Heights, MI
48314, United States

Hours

Reviews

3.4
394 reviews
5 stars
168
4 stars
69
3 stars
25
2 stars
30
1 star
102
  • NN
    nico
    Mar 3, 2026
    1.0
    Ordered a spicy Italian nightclub and there was literally no meat or cheese on my sandwich whatsoever. Didn't realize that until I got home. Will be going to a different location/ ordering from Subway bc this is ridiculous. This was supposed to be a treat after a really bad day at work and now I just feel even worse. Thanks a lot.
  • DR
    Dennis Rumohr
    Feb 6, 2026
    5.0
    Everything was perfect but the food might make me anxious for some weird reason. Still was probably the closest to a perfect restaurant experience I could get
  • RK
    Rick Kaufman
    Dec 5, 2025
    2.0
    Two out of the last three orders were wrong. Order one sandwich and get the wrong one.
  • ND
    Nelly Dee
    Nov 13, 2025
    2.0
    So I usually never have to write bad reviews.. but I am fed up with this location. I usually go to another location but this one is the closest to my work. Me and several of co workers frequently order jimmy johns and every single time we make an order it’s like the workers HALF LISTEN or maybe they just don’t care. Why the hell are you hoarding the mayo?! There has not been ONE single time that I asked for heavy mayo and actually got HEAVY mayo.. what’s with skimping out here.. we’re paying for it!! PUT ON THE STUFF WE ASK FOR.. nobody likes a dry sub!
  • CC
    Char
    Oct 24, 2025
    1.0
    I have ordered from this location multiple times over the last 1-2 months. I currently have no vehicle, so I placed my orders on the JJ app to be delivered. It seems as though it is a bunch of children working there who are incapable of following instructions. I have worked in many restaurants, and it is SUPER simple to follow a ticket and make an order properly; they cannot even read the instructions to cut a sandwich in half. And on top of that, apparently none of the current employees have any idea of the proper standard amount of anything to add to any of the sandwiches.. It seems as though they just slap it together and do whatever they want, instead of following instructions based upon the ticket. Prior to today's experience, I had an order that was made incorrectly and I complained through the Jimmy John's app and I never heard anything back from the owner, even though I was told I would hear back within 48 hours. Regardless, I figured I would give them ONE more chance. I was, yet again, very disappointed. The only positive in this experience is the fact that the manager, Ben, gave me a refund over the phone. I didn't want a refund, though. What I wanted, was for my food to be made correctly to begin with. What would be really great, is if you train your employees properly.

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