Jimmy John's

3.4
392 reviews

About

Sandwich RestaurantRestaurant Delivery ServiceTake Out RestaurantCatererFast Food RestaurantHome Meal Delivery Service

Location

Jimmy John's
43028 Mound Rd, Sterling Heights, MI
48314, United States

Hours

Reviews

3.4
392 reviews
5 stars
167
4 stars
69
3 stars
25
2 stars
30
1 star
101

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders and missing items.

Service Speed

Many reviews highlighted slow service, with long wait times for both in-store and drive-thru orders.

Employee Attitude

Several customers noted a lack of friendliness and professionalism among staff, with reports of rude behavior.

Food Quality

Feedback indicated issues with food quality, including skimpy portions and stale bread.

Management Issues

Customers expressed concerns about poor management and lack of training for employees, leading to ongoing service problems.
  • RK
    Rick Kaufman
    Dec 5, 2025
    2.0
    Two out of the last three orders were wrong. Order one sandwich and get the wrong one.
  • ND
    Nelly Dee
    Nov 13, 2025
    2.0
    So I usually never have to write bad reviews.. but I am fed up with this location. I usually go to another location but this one is the closest to my work. Me and several of co workers frequently order jimmy johns and every single time we make an order it’s like the workers HALF LISTEN or maybe they just don’t care. Why the hell are you hoarding the mayo?! There has not been ONE single time that I asked for heavy mayo and actually got HEAVY mayo.. what’s with skimping out here.. we’re paying for it!! PUT ON THE STUFF WE ASK FOR.. nobody likes a dry sub!
  • CC
    Char
    Oct 24, 2025
    1.0
    I have ordered from this location multiple times over the last 1-2 months. I currently have no vehicle, so I placed my orders on the JJ app to be delivered. It seems as though it is a bunch of children working there who are incapable of following instructions. I have worked in many restaurants, and it is SUPER simple to follow a ticket and make an order properly; they cannot even read the instructions to cut a sandwich in half. And on top of that, apparently none of the current employees have any idea of the proper standard amount of anything to add to any of the sandwiches.. It seems as though they just slap it together and do whatever they want, instead of following instructions based upon the ticket. Prior to today's experience, I had an order that was made incorrectly and I complained through the Jimmy John's app and I never heard anything back from the owner, even though I was told I would hear back within 48 hours. Regardless, I figured I would give them ONE more chance. I was, yet again, very disappointed. The only positive in this experience is the fact that the manager, Ben, gave me a refund over the phone. I didn't want a refund, though. What I wanted, was for my food to be made correctly to begin with. What would be really great, is if you train your employees properly.
  • TL
    Trucker Life1017
    Oct 11, 2025
    1.0
    First time visiting this location and it wasn't a good experience. My sub was made sloppy and not cut in half, also the Cashier Cyrus needs learn how to Greet the customers properly. Im sorry he hates his job. I can tell he didnt want to be there.
  • TT
    Tony Tzianis
    Sep 9, 2025
    1.0
    Came to this location on mound 3 times over the last month as I’ve been working in the area. every time they have completely messed up my order, and they take forever to make it. I’m talking 20 minutes+ each time. (I just order a #9 no tomato add bacon) Very bad location far as management or workers. I usually love to get Jimmy John’s but this place completely changed my mind on it. Turns out after talking to co workers, they all say the same thing about this specific location and say not to go there. Definitely needs fixed!