Jimmy John's

2.8
168 reviews

About

Sandwich Restaurant

Location

Jimmy John's
36324 Van Dyke, Sterling Heights, MI
48312, United States

Hours

Reviews

2.8
168 reviews
5 stars
52
4 stars
17
3 stars
16
2 stars
17
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times for both in-store and delivery.

Food Quality

While some customers enjoyed the food, many expressed dissatisfaction with the quality and accuracy of their orders, often receiving sandwiches with missing ingredients.

Delivery Problems

Delivery times were frequently criticized, with many customers experiencing delays of over an hour, leading to frustration and a loss of trust in the service.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of customer service skills.

Cleanliness Concerns

There were complaints about hygiene practices, including unsanitary food handling and cleanliness issues in the restaurant.
  • AJ
    Andrea Janssen
    Jan 4, 2026
    5.0
    Easy online ordering and my sandwiches were prepared exactly as I requested! Deee-licious! The young man at the cash register was very friendly and polite as well! A five-star experience all the way. Thank you Jimmy John's on Van Dyke south of 16 Mile!
  • CC
    Carrie Candies
    Dec 1, 2025
    1.0
    Was charged for extra turkey on 4 sandwiches and gave worker my number for points- he blocked my number after reciting it and did not put extra turkey on any of the sandwiches. I will never go to this location again. I received deceiving, evil, expensive, unnecessary, and horrible customer service.
  • LD
    leonard dorazio
    Nov 16, 2025
    5.0
    Good food
  • KK
    Kiki
    Oct 23, 2025
    5.0
    Jimmy Jonathan, you are always delicious but you truly outdid yourself this morning. Imagine this, I’m at the bar last night, a little bit drunk on a Wednesday night (yolo), and all I want is a Jimmy John’s sub. Like craving it in that drunk feral way, you know the vibe. But alas, the shop is closed, and distraught, I go home and settle for leftover soup. This morning, I wake up, Jimmy Jonathan still on my mind, and immediately order a delivery for 10:45-11. I get a sub with EXTRA Jimmy peppers which is my go to order, and in a desperate plea, add a note requesting AS MANY AS THEY CAN PUT. Oh and let’s just say Jimothy, you delivered, not only the subs (early, another plus) but also on my request for extra peppers. It’s like you knew I went to bed heartbroken and made it all better with hot peppers spilling out of my sub, a spicy treat in every bite. To the person who made my sub, you are a legend, and present me AND past drunk me thank you sincerely for your commitment to the bit. Truly amazing.
  • DT
    Dave Tank
    Sep 25, 2025
    3.0
    The food is fine, staff is nice enough, but the last 3 times I've visited the music is obnoxiously loud. It's at "crowded bar" volume, I couldn't hear the person behind the register. Not an isolated incident... Like, c'mon guys.