Chipotle Mexican Grill

Reviews

• LV

  Lordthe vlogger

  5 days ago
  1.0
  I’ve been coming to this location for years and used to overlook small issues because the store is run by humans and everyone makes mistakes. Because of that, I tolerated the little things. Recently, however, the experience has become consistently frustrating. Almost every time I come here, I’m charged for something I didn’t order. When I question it, it’s handled rudely as if I did something wrong. The “rules” also seem to change constantly. I’ve even called Chipotle customer service to confirm, and many of the things I’m told here aren’t even real policies. This repeatedly happens with the manager, Mirinda, and it has happened to both me and my friends multiple times just this month. At this point, the only thing she seems to manage is charging customers incorrectly and making sure the workers give the smallest portions possible. The food handling is also concerning. Sour cream is often mixed with random ingredients like onions or lettuce, which is unsanitary. I’ve even seen the manager wipe sour cream off her finger onto my friend’s bag and hand it to her. The quesadilla I got today was falling apart the moment I picked it up. Mistakes happen, but the bigger issue is how they’re handled. When I address something, it’s dealt with rudely as if I’m the inconvenience. If I ask for a side of one ingredient, I expect that ingredient not a mix of half the toppings in the line. Someone needs to address this immediately. Careless food handling and cross-contamination can be a serious issue for customers with allergies. I’ve supported this location for years, but recently the service, sanitation, and management have been extremely disappointing.There is great workers there who I feel terribly for honestly, you’d have to pay me triple what they get paid to be working with Miranda.
• KH

  Khloe Hamama

  5 days ago
  2.0
  The two stars are strictly for the other employees who appear to be doing their best under very difficult management. Unfortunately, the experience at this location continues to be negatively impacted by the store manager, Miranda (a heavier-set woman who identified herself as the manager). Over multiple visits within the past year, Amanda has repeatedly added items and charges to transactions that were not part of our order. This has happened not only to me, but to several friends and family members as well. Each time the issue is brought to her attention, she responds by dismissing the concern, attempting to make the customer feel mistaken, and then inventing different explanations or “policies” for the charges depending on the situation. What is particularly concerning is the lack of consistency in her explanations and refund process. The reasoning and policies seem to change from one transaction to the next, which raises serious questions about how transactions are being handled at this location. The rest of the staff appear to be polite and hardworking, and it’s clear they are trying to do their jobs despite the environment. However, the management behavior creates an uncomfortable and frustrating experience for customers. Given the repeated nature of these incidents over the past year, I strongly believe this situation warrants review by higher management or corporate to ensure transactions are being handled appropriately and customers are being treated with professionalism.
• TR

  Tom Rayle

  5 days ago
  1.0
  One of the team members screwed up making burrito so they had to add extra tortilla to fix burrito. Got home and found out they charged me for extra tortilla. Makes no sense how you screw up and I have to pay more. Manager is also rude here to her own team members and customers. Witnessed several times her acting like a bully towards new employees for them not doing things right. Not coming back
• JD

  Jessica David

  5 days ago
  1.0
  Absolutely horrible. I had a guy who could not comprehend basic instructions. I went back to ask for a side of sour cream and he got a cup and realized he needed more sour cream.. walked away to get another batch, talked to the guy cutting the meat, came back and spent 6 minutes trying to open and change the sour cream.. I was on my lunch break and no joke, he spend more than half of my time just getting me my food. The worst part is his co workers watched him do all this and laughed because they could see how confused I was by him.. I will never go back. And the food was very salty too.
• NH

  Nicole Habib

  6 days ago
  1.0
  The first girl was really sweet. The second one was so stingy and rude. She was literally not even listening to me. I had to repeat myself three times. I also called and they told me over the phone that they had the chimichurri and they don’t.

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