Chipotle 15 & Van Dyke is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from a specific employee, impacting the overall experience.
Portion Sizes
Several customers expressed dissatisfaction with the reduced portion sizes, feeling that they were not receiving value for their money.
Food Quality
While some customers praised the food quality, others noted inconsistencies, such as cold items and poorly prepared dishes.
Cleanliness
Multiple reviews mentioned cleanliness issues within the establishment, including dirty tables and food areas.
KS
korina sinauskas
Nov 16, 2025
1.0
I came in and ordered a bowl w/ chicken and chips and queso. The portion I was initially given could’ve been given to a toddler, when asked for slightly more all a sudden Liam, the host, wanted to add a full scoop. I even stated I shouldn’t of been charged for extra chicken considering he didn’t give a full scoop to begin with and the kid looked like he was confused and was utterly rude about it.
I love chips and queso, and every chip was stale or burnt. Not a single chip was enjoyable. Wasted 30$ for beyond poor service, and was ripped off. To top it off the lobby, bathrooms, and back of house looked like they didn’t clean anything all day. Will never visit the company again
YZ
yousif Z
Nov 14, 2025
5.0
SILK has the best customer service, she is so sweet and hands down the best worker!!
AR
Alexander Rymiszewski
Nov 1, 2025
1.0
I’m so beyond tired of this location. Be prepared to have some part of your order made wrong Every.Single.Time.. I placed a mobile order and surprisingly everything in my bowl was right, but my girlfriend’s bowl isn’t, it’s cold, they put Steak & Chicken in it and skipped the queso, even though they still charged me extra for it? Chipotle already isn’t the cheapest quick bite to eat, the least they could do is make your order the way you order it.
This location not only can’t seem to make a single order correctly but half the time the manager has an attitude.
Save your time and money and go to a different location.
DB
drew Buccilli
Oct 28, 2025
1.0
I walked in and said I had a pick up and the lady in there gave me a bad look but I just brushed it off and so I get my food and go home and open my bowl and there was no guacamole on mine or my sister and there was no queso. I’m beyond pissed because it was 60$ for 3 people. Get your shit together
IE
Ibrahim Ebrahim
Oct 22, 2025
5.0
I want to thank Caleb for being an outstanding worker. He offered multiple recommendations that helped me build an amazing bowl. He was incredibly friendly and made my first Chipotle experience a great one. I couldn’t thank him enough — I’ll definitely be coming back soon to thank him in again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 15 & Van Dyke specialize in?
Chipotle specializes in customizable Mexican fast-casual menu items like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle 15 & Van Dyke in Sterling Heights?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services at the 15 & Van Dyke location?
Yes, this location offers both in-store pickup and delivery services.
How can I place an order online for Chipotle 15 & Van Dyke?
You can order online through their website at https://order.chipotle.com/ or by using the Chipotle app from the Apple App Store.
Where is Chipotle located in Sterling Heights, MI?
Chipotle is located at 35394 Van Dyke Ave, Macomb, Sterling Heights, MI 48312, USA.
How does Chipotle ensure its food quality and ingredients?
Chipotle follows 'Food with Integrity' principles by sourcing ingredients from farms with humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
If I'm visiting Chipotle at 15 & Van Dyke, what other nearby restaurants can I try?
Nearby restaurants include Jersey Mike's Subs, Wingstop, Ruby Tuesday, Charleys Cheesesteak & Wings, and Baja Fresh, which offer a variety of sandwich, chicken, American, and fast food options.
Are there any dessert options near Chipotle at 15 & Van Dyke?
Yes, you can visit Achatz Handmade Pie Co. for bakery treats or Cold Stone Creamery for ice cream and other desserts nearby.
What services are available near Chipotle Mexican Grill related to health and wellness?
Nearby you can find Massage Green Spa, Hand and Stone Massage and Facial Spa, ATI Physical Therapy, and Aspen Dental for various health and wellness needs.
How can I contact Chipotle Mexican Grill at 15 & Van Dyke for inquiries?
You can reach them by phone at +1 586-795-2928 or email at MI.3298.VanDyke@chipotle.com.