Business Details
About
Mexican Restaurant
Chipotle Hall & Schoenherr is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
1,315 reviews
5 stars
687
4 stars
290
3 stars
116
2 stars
75
1 star
147
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were complaints about undercooked rice, unexpected ingredients, and instances of food poisoning.
Service Issues
Several reviews highlighted rude staff and inconsistent service, with some employees being friendly while others displayed poor attitudes.
Cleanliness
A recurring theme was the lack of cleanliness in the dining area and kitchen, with many customers noting dirty tables and trash.
Portion Sizes
Customers frequently reported inconsistent portion sizes, with some feeling shortchanged, especially on online orders.
Management Response
Customers expressed frustration with management's lack of engagement and failure to address ongoing issues, leading to a decline in overall satisfaction.
- KKKatNov 12, 20251.0Paid almost $4 for this spoonful of guacamole 💀I’ve been a customer here for many years and I’ve never had an issue like this, it’s Ridiculous, mind you i spent $40 here
- SRSrikant RamanujamNov 11, 20251.0Many times have had staff being rude and confrontational They do not have items available many a times (fajitas … or sofritas or other additions) and still charge full price Furthermore, portions of the veggie items are less and we have to request additional helpings Most of the times this is the case at this location
- AZAaron ZalewskiNov 7, 20255.0Had a great experience last night at Chipotle. The team members were friendly, courteous, and all around kind. This kind of customer service and appreciation just doesn’t happen nowadays, but this location still “gets it” and are very customer focused. The burrito bowl was great and was fresh as can be! 10 out of 10 I will always return to this location as I have for years now!
- ARAdriana RodriguezNov 1, 20253.0Food was good, but this location is always dirty. Tables never cleaned, drink station always messy, bathrooms always messy, this last visit the bathroom had no toilet paper. Don't know why this location can't keep the place clean.
- DDDCOct 26, 20251.0I have ordered from this Chipotle online for years now. I always order my food and then proceed to get my side items on the side when I get to the restaurant to keep everything fresh and keep the sauces from dumping into other sauces. I do not feel this is a uncommon want for things like this. Today for the first time, the girl said I know you ordered online but I'm going to charge you for the sides. I said, you're not understanding, I just didn't want the sides to touch each other. She said, "I'm just doing my job". I have given this location thousands of dollars now and simply don't want my stuff touching. I will expect to hear back from management before I will give this location another dime. I'm honestly, very disappointed.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill offer at the Hall & Schoenherr location?
Chipotle offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients without artificial additives.
Where is Chipotle Mexican Grill located in Sterling Heights, MI?
It is located at 13975 Lakeside Cir, on the North side of the Lakeside Mall near Macy's in Sterling Heights, MI 48313.
What are the operating hours for Chipotle Mexican Grill at this location?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does this Chipotle offer pickup and delivery options?
Yes, the Hall & Schoenherr location provides both in-store pickup and delivery services.
How can I order online from this Chipotle?
You can order online via Chipotle's website at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
Does Chipotle Hall & Schoenherr accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services for events and large orders.
Is the restaurant LGBTQ welcoming and does it have takeout service?
Yes, Chipotle welcomes LGBTQ customers and offers takeout service at this location.
What are some nearby dining options customers can visit before or after Chipotle?
Nearby dining options include Pei Wei (Asian cuisine), Kimchi Box (Korean and barbecue), Fuddruckers (burger restaurant), Bonefish Grill (seafood), and Denny's (breakfast and brunch).
Are there any nearby retail stores customers might visit near Chipotle?
Yes, customers can shop at nearby stores like Sears, Foot Locker, The Good Feet Store, Shoe Carnival, and dressbarn located close to the restaurant.
How can customers use nearby services to make their visit to Chipotle more convenient?
Customers can use the nearby Chase Bank for ATM and financial services, and the UPS Access Point location for shipping needs, enhancing their convenience around their Chipotle visit.