Business Details
About
Mexican Restaurant
Chipotle Hall & Schoenherr is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
1,325 reviews
5 stars
692
4 stars
290
3 stars
117
2 stars
76
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and bathrooms being a common issue.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, noting that they received less food than expected, especially when ordering online.
Food Quality
While some customers enjoyed the food, there were complaints about undercooked rice and other quality control issues.
Availability of Items
Customers frequently mentioned that the restaurant was out of various menu items, leading to frustration.
- LLLakinaDec 7, 20251.0Terribleeee customer service. They tried to tell me I couldn’t have extra cheese on my food that I’m paying for. Terrible!! Customer service is terrible!! Don’t go and they are always out of something.
- SHStephen HNov 29, 20251.0We visited last Sunday and the portions were too small. The service by the lady at the counter was terrible.
- KKKatNov 12, 20251.0Paid almost $4 for this spoonful of guacamole 💀I’ve been a customer here for many years and I’ve never had an issue like this, it’s Ridiculous, mind you i spent $40 here
- SRSrikant RamanujamNov 11, 20251.0Many times have had staff being rude and confrontational They do not have items available many a times (fajitas … or sofritas or other additions) and still charge full price Furthermore, portions of the veggie items are less and we have to request additional helpings Most of the times this is the case at this location
- AZAaron ZalewskiNov 7, 20255.0Had a great experience last night at Chipotle. The team members were friendly, courteous, and all around kind. This kind of customer service and appreciation just doesn’t happen nowadays, but this location still “gets it” and are very customer focused. The burrito bowl was great and was fresh as can be! 10 out of 10 I will always return to this location as I have for years now!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill offer at the Hall & Schoenherr location?
Chipotle offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients without artificial additives.
Where is Chipotle Mexican Grill located in Sterling Heights, MI?
It is located at 13975 Lakeside Cir, on the North side of the Lakeside Mall near Macy's in Sterling Heights, MI 48313.
What are the operating hours for Chipotle Mexican Grill at this location?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does this Chipotle offer pickup and delivery options?
Yes, the Hall & Schoenherr location provides both in-store pickup and delivery services.
How can I order online from this Chipotle?
You can order online via Chipotle's website at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
Does Chipotle Hall & Schoenherr accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services for events and large orders.
Is the restaurant LGBTQ welcoming and does it have takeout service?
Yes, Chipotle welcomes LGBTQ customers and offers takeout service at this location.
What are some nearby dining options customers can visit before or after Chipotle?
Nearby dining options include Pei Wei (Asian cuisine), Kimchi Box (Korean and barbecue), Fuddruckers (burger restaurant), Bonefish Grill (seafood), and Denny's (breakfast and brunch).
Are there any nearby retail stores customers might visit near Chipotle?
Yes, customers can shop at nearby stores like Sears, Foot Locker, The Good Feet Store, Shoe Carnival, and dressbarn located close to the restaurant.
How can customers use nearby services to make their visit to Chipotle more convenient?
Customers can use the nearby Chase Bank for ATM and financial services, and the UPS Access Point location for shipping needs, enhancing their convenience around their Chipotle visit.