Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor order accuracy.
Food Quality
Food quality is inconsistent; while many customers enjoy the cheesesteaks and fries, others complain about blandness, incorrect orders, and high prices.
Cleanliness
The restaurant is often noted for its cleanliness, with several reviews highlighting the sanitary conditions.
Pricing
Many customers find the prices to be on the higher side, with some feeling that the value does not match the quality of food received.
GB
Gabriel Balowski
6 days ago
5.0
Accommodated my door dash order the workers are some real ones appreciate you guys!!
CL
Chanel L
Jan 2, 2026
5.0
This place is a great location. The staff & manager are always so friendly and welcoming. They genuinely do care about their customers & remember a face. They always Get my order, right I’ve been to this location so many time and their quality is superb & sanitary. I always see them wearing gloves and you can pretty much eat off the bathroom floor it’s so clean. I’ll come all the way from Port Huron to come down here and it’s worth it. Every. Time. This place just does not miss. When you get quality like this, the prices don’t matter. It’s worth it for this type of above and beyond service. Hands down. THANK YOU!!!
RK
Ron Kennedy
Dec 20, 2025
5.0
I'm from Pennsylvania and have had a real Phily cheese steak from Philadelphia and this place is no joke. I love it, love it. You gotta try it
VS
Venisha Stewart
Dec 7, 2025
5.0
Fast, friendly and the order was correct!!!!
SH
Samantha Hampson
Dec 3, 2025
1.0
PHILLY CHEESESTEAK was ordered and customized. no green peppers,no lettuce, no tomatoes. add bacon and banana peppers. THEY DID NOT EVEN BOTHER trying to read that. we got everything we DIDNT wanton the PHILLY CHEESESTEAK. we called the store as soon as we seen the order was wrong. theady who answered said she cannot do anything and to get a refund with door dash. its not the dashers job to check the quality of the food and make sure that Charlys cheese ssteaks did thier job.0/10 for this location on customer service and the ability to follown written/typed instructions.
Frequently Asked Questions About Charleys Cheesesteaks
What are the pickup hours at Charleys Cheesesteaks on weekdays?
Pickup is available Monday through Thursday from 10:00 AM to 11:00 PM.
Is Charleys Cheesesteaks open for pickup on Sundays?
Yes, pickup hours on Sunday are from 11:00 AM to 11:00 PM.
Does Charleys Cheesesteaks offer delivery or drive-through services?
No, delivery and drive-through services are not available at this location; only pickup is offered.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 35364 Van Dyke Ave., Sterling Heights, MI 48312, USA.
What payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa.
Where can I find the menu and place an order online for Charleys Cheesesteaks?
You can view the menu and order online at https://order.charleys.com/menu/van-dyke-ave-mi/.
How can I contact Charleys Cheesesteaks for inquiries or orders?
You can call Charleys Cheesesteaks at +1 586-883-9598.
What nearby restaurants could I visit before or after dining at Charleys Cheesesteaks?
Nearby restaurants include Wingstop, Jersey Mike's Subs, Chipotle Mexican Grill, and Ruby Tuesday, perfect options if you want to explore other dining choices.
Are there any nearby healthcare services close to Charleys Cheesesteaks?
Yes, Aspen Dental - Sterling Heights is nearby, providing dental services if you need a visit before or after your meal.
What nearby convenience services are available near Charleys Cheesesteaks?
You can find financial services like Christian Financial Credit Union and ATM options like BudgetCoinz Bitcoin ATM and CoinFlip Bitcoin ATM close to Charleys Cheesesteaks.