Panera Bread

Reviews

• JL

  John Laratta

  Nov 16, 2025
  1.0
  We usually look forward to going to Panera but today was not the day, we walked through the doors and we were met by a cashier with a nasty attitude, as soon as we walked up to the counter to place our order she said someone will be with you in a minute then took 5 steps towards the kitchen and said " NOT ME" we waited about 3 more minutes and everyone in the kitchen looked confused so we left.
• HH

  Heidi Hopmoen

  Nov 15, 2025
  1.0
  When I requested a cup, the cashier handed it to me with her finger inside the cup. And she was not wearing gloves. She was running a register and handling money. When I spoke with a manager, he initially attempted to state she wouldn't have done that, but self-corrected before completing the sentence. He did advise me that if it would happen again to publicly correct her, which I had not due to other customers being right behind me. It seems additional training is needed for counter workers and management.
• SR

  Stephen Roelofs

  Oct 31, 2025
  3.0
  Something weird is happening with the bagels here, they are misshapen and have a dense texture compared to how they were just a couple months ago. They taste okay, that's the three stars.
• KC

  Kaitlyn Chung

  Oct 30, 2025
  2.0
  Overall quality has definitely suffered the past few years. Whenever we eat inside, most often there are many trays and trash left on tables. When we drive through to order, there have been many times where we've been missing an item or received the wrong order. One time, they couldn't locate my order when I pulled up to the window. It turns out that my order was given to the vehicle ahead of us who began to drive off, backed up, and then proceeded to give us our food back. The person at the window acted like it was no big deal. Staff often don't wear appropriate head coverings when working in the food prep area. I have also noticed that they hardly ever switch out their gloves when prepping food which could be a huge allergen risk to consumers.
• HP

  Hannah Pryor

  Oct 8, 2025
  2.0
  Smelled like a McDonald’s play place. I’ve never been to a Panera that doesn’t smell like fresh baked bread. But the entire place had the weirdest stale old smell. All the light yellow/tan backrests for the booths were stained brownish gray where people sit. The soda had an off taste no matter which one I chose. They were out of their iced green tea. And lastly even though there was a person up front he refused to take my husbands order or even acknowledge him and chose to just stack up the buzzer things instead. Very odd place. Won’t be coming back.

Frequently Asked Questions About Panera Bread