Our journey began in July 1983 when Hal and Jean Neiman moved their family to Alpena Michigan and opened Alpena IGA with their partners and 46 energetic, engaged, and determined staff. In 1997 Hal and Jean bought out their partners and we become Neiman’s Family Market. Between 2007 and 2013, we added 3 stores; in Tawas, St. Clair and Clarkston. In 2020 we made the business decision to close our store in Alpena, however, our famous Neiman’s bagels continue to be produced and shipped from Alpena to our other locations.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.