Jimmy John's

3.8
174 reviews

About

Sandwich Restaurant

Location

Jimmy John's
31378 Harper Ave, St. Clair Shores, MI
48082, United States

Hours

Reviews

3.8
174 reviews
5 stars
94
4 stars
24
3 stars
12
2 stars
10
1 star
34

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback on staff interactions was mixed; while some praised friendly service, others reported rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about slow delivery times and difficulties in reaching the store by phone were noted.

Food Quality

While some customers enjoyed the freshness and taste of the food, others expressed dissatisfaction with the quality and preparation.
  • MB
    marianne baka
    Dec 29, 2025
    5.0
    We ordered the Sicilian pizza sub.. Always had good food in the past.It was terrible. The meat was crispy.. Bun hard as a rock..And no pizza sauce..The delivery guy was very nice. I called and spoke to the manager because we couldn't eat it. Asked for a 50 percent refund. I told him nicely that we had to put in garbage.We won't ever go back..
  • DA
    Derrick Angelo
    Dec 22, 2025
    1.0
    Ordered food at 5:50 PM was told 20-30 minutes. OK that’s fine. I call at 6:50 and he says the delivery driver just left. He should be here in a few minutes. I call at 7:10 and he says the delivery driver couldn’t find me. And or I didn’t answer… since when do drivers not try and get ahold of you when their lost! Still waiting on food @ 7:25… my address is lite up and my door has been open. This is crazy service in 2025! Not a happy customer.
  • JL
    Jimmy Lord
    Nov 29, 2025
    5.0
    This place rocks, just ordered and it was the best.
  • AK
    Angel K
    Nov 9, 2025
    2.0
    The last 2 or 3 orders have been made wrong. My husband pays extra for cheese on his sandwich and never gets it. They also never cut our sandwiches and they keep forgetting my peppers on the hot italian. There's also no answer when you call so no way to complain or rectify these issues. There's multiple locations near us so if this is a continued issue we can just switch to the next closest one.
  • BB
    Bill Bailey
    Nov 1, 2025
    4.0
    Your hungry and wants something quick, slightly healthy. This is the place to go. Do give great customer service