McDonald's

2.8
962 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
121 E Main St, Spring Arbor, MI
49283, United States

Hours

Reviews

2.8
962 reviews
5 stars
198
4 stars
171
3 stars
166
2 stars
101
1 star
326

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times and incorrect orders being common complaints.

Food Quality

Many reviews highlighted poor food quality, including cold, overcooked, or incorrect items, leading to significant dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with overflowing trash cans and unsanitary conditions in the bathrooms.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Positive Employee Recognition

A few reviews praised individual employees, particularly Syron Williams, for exceptional customer service, contrasting with the overall negative feedback.
  • JS
    Jordan Sneed
    5 days ago
    1.0
    I came through the drive thru at 11:55 on 11/19. I order my iced coffee with no issues but then I ask for a "Buffalo Ranch Snack Wrap." The lady on the speaker who I find out is the lady on backcash, asks me if I wanted the ranch or the spicy. I tell her no, I want the Buffalo Ranch Snackwrap. She then gets an attitude with me saying they only have the spicy and the ranch wraps, I tell her it's advertised out here on the menu and that's what I want. She then finally figures it out, and doesn't apologize for her attitude, so I pull forward, pay, and I have to ask for my receipt even though at any other McDonald's it's automatically given to me. So I pull forward to the second window and this guy asks me what I had, and then doesn't say a word after. Not a thank you, or have a good day, he says nothing. This definitely wasn't a "feel good moment" that I look forward to when coming to McDonald's.
  • KT
    Katlyne Tyler-McDonald
    Nov 13, 2025
    1.0
    Horrible!! If I could give negative reviews I would. Just came in there with my kids and my mom, I ordered a mccrispy add onions and I only got onions and a pickle. Where did the rest of it go? Came there a month ago and ordered my kids two happy meals. There was a line behind us and they all got their food before us and it still took 45 minutes to get the happy meals after I went inside and waited for someone to even come to the counter. A guy stood inside waiting for a cup of coffee for over 10 minutes!
  • CH
    Courtney Helham
    Nov 4, 2025
    1.0
    We came in on Halloween and ordered food at the kiosk inside - the kiosk said to take a number to a table and that a staff member would bring our food out. We're waiting and waiting and waiting, when my husband noticed that a bag had been set out at the counter. He went to check and it was part of our order - just part of it. He waited up at the counter with the partial order, trying to get the attention of a staff member that half of our order was missing. Finally, he got their attention and notified them of the issue - of which they stated that they would make the rest of it. They brought a bag with our fries to the counter, and left again - still without the rest of our order. Again, trying to get their attention as we were missing all the drinks still and sauces we ordered. After waiting still several more minutes before we were able to get their attention again, they gave us 3 of the 4 drinks, and said that they were making the last drink. Again, minutes went by when a staff member asked what I was waiting for - of which I notified him, he said he would make it in just a couple of minutes but still had to be reminded again even after that. It was so bad that I saw another family come in after us and warned them of the wait time and they ended up leaving. We ordered at 8:19PM and did not get everything from our order until after 9 - of course by the time we received the entirety of our order, the food we received at the beginning was cold. I felt bad for the staff as the entire time they were complaining about only have 3 staff and that one of them was supposed to be leaving for the night - however, if they would finish an order before moving on to the next it would go a lot smoother as obviously attempting to multi-task orders was not working.
  • AL
    Alicia LinnabaryMoore
    Oct 30, 2025
    1.0
    They served the person who came in behind me before me (we almost had same order) I was order 31 she was order 50. When I questioned them they got an attitude about it. Then almost 10 minutes later I finally get it. Burnt bagel! I take it back up, still rude! I'm not the one that burnt the bagel , why are you giving me attitude?? You didn't pay for my food I DID, I should be the one with an attitude.
  • LH
    L. H.
    Oct 25, 2025
    1.0
    Absolutely horrible. Every trash can was overflowing, no toilet paper in the women’s restroom, no ice in the ice machine. Ordered through the kiosk and it says take a number and someone will bring your food out to you. We saw food brought out to other people, but our food was just left on the counter. Ordered 2 cheeseburger meal. One didn’t even have cheese! The other one did but it was half on the burger, half stuck to the wrapper, and SO MUCH KETCHUP. Why????? And quarter pounder we ordered, had its cheese half stuck to the box. I’ve been to many fast food places and this is by FAR the most atrocious one. If you’re going to work here, take SOME pride in your job. This is really one of the few restaurants in the area so you’d think it would be better managed.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Spring Arbor, MI?

McDonald's in Spring Arbor, MI is open for dining from 6:00 AM to 11:00 PM daily.

When is the drive-thru open at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.