McDonald's

3.5
1386 reviews
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Business Details

16515 Fort Street, Southgate, MI
48195, United States
(734) 285-7040
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16515 Fort Street, Southgate, MI
48195, United States

Hours

Reviews

3.5
1,386 reviews
5 stars
493
4 stars
292
3 stars
248
2 stars
125
1 star
228

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff and management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and cold food, indicating a lack of attention to detail.

Cleanliness

While some customers noted cleanliness in the restaurant, others reported unsanitary conditions, particularly in the bathrooms.

Speed of Service

Several reviews mentioned slow service times, particularly in the drive-thru, with long waits for food.

Food Quality

Customers expressed disappointment with the quality of food, citing cold items and incorrect preparation.
  • HH
    Hailey
    6 days ago
    1.0
    This place SUCKS! Slow service no assistance and I had to RE-ORDER my food twice because everyone else waiting that came in before me got their food first even though mine was just a quick put together $5 meal. Waited 30 minutes. P.S KEEP THE ATTITUDE AT HOME WORKER GALS(:
  • EJ
    Eric Johnson
    Jan 3, 2026
    3.0
    Sat in the drive thru for 15 minutes. Pretty sure they forgot me.
  • LT
    Lisa Tackett
    Dec 28, 2025
    1.0
    The manger on duty 12.28 9pm HORRIBLE RUDE AND DISRESPECTFUL! we live cross the street and only go to this location, no more after this . You should probably find someone who actually wants to do they job they have, she is a joke
  • TG
    Trash Gmail’s
    Dec 22, 2025
    1.0
    Absolutely terrible staff with terrible customer service skills I waited for my order 15+ minutes no “hello” every employee at this location just blatantly ignores the front counter. A man who worked at this location SHOVED into me with no apologies he just stared like he didn’t have a brain, and walked away. Absolutely disgusting location
  • PP
    Picasso
    Dec 15, 2025
    1.0
    The whole place is rude and they will just walk right past you while you stand there waiting. They also allow workers who are not on their shift to go behind the counter. Was very rude and nasty towards me. I try to avoid this one but it was close to where I was.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Southgate, MI?

McDonald's in Southgate, MI is open daily from 6:00 AM to 11:00 PM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 6:00 AM to 11:00 PM.