Jimmy John's

3.6
298 reviews

About

Sandwich Restaurant

Location

Jimmy John's
12964 Dix-Toledo Rd, Southgate, MI
48195, United States

Hours

Reviews

3.6
298 reviews
5 stars
139
4 stars
47
3 stars
29
2 stars
19
1 star
64

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders, missing ingredients, and overall dissatisfaction with how orders were handled.

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including instances of rudeness and poor handling of complaints.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in taste and freshness, particularly with specific ingredients like lettuce and bacon.

Delivery Speed

Many reviews highlighted slow delivery times, contradicting the brand's promise of 'freaky fast' service.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness and friendly staff, while others found the atmosphere loud and unwelcoming.
  • DH
    Dana Harris
    6 days ago
    1.0
    The whole crew at this store was very mean to me and another customer yesterday. They wouldn’t let me redeem my points. After that when I got home open my sandwich it was made very poorly I have already contacted corporate. Please do not go to this location very rude.
  • TM
    Ty Markham
    Dec 19, 2025
    1.0
    I have ordered here 2 times. And never again. 1st time my sub tasted like cigarettes and that was gross. This time i got bread and a strip of bacon with a dab of ranch. And a pinch of chicken. This place sucks. Dont go here. Horrible. Rude employees who dont care. Order both times missing condiments, wrong drinks. I wanna give negative stars but google wont let me
  • BB
    Bethany Bragenzer
    Oct 16, 2025
    2.0
    Ordered a pick up on the App and asked for extra mayo, cucumbers and lettuce. Only got lettuce. Asked for it to be cut in half, didn't come that way. Ordered a chocolate chip cookie, didn't get that but some other cookie I won't eat. Putting together an order correctly and this simple should never be an issue. I never come to this location because every time I do, it's wrong. Won't be coming back. A bunch of boys behind the counter that clearly can't read. Do better.
  • JG
    John Glenn
    Oct 14, 2025
    3.0
    I LOVE Jimmy John’s. When I was little my mom even got me custom made Jimmy John’s pajamas. My go to is the #5. Usually, it’s fantastic. However I’ve noticed at this location is going down hill taste wise. When I come here it’s 50/50 if I will like it. It’s either a regular #5 with no issues OR it tastes like a mouth full of mop water. I’ve determined it’s the lettuce they have an issue with. Sometimes it’s good, sometimes I literally have to spit it out and scrape my whole sandwich free of lettuce away bc it tastes like moldy, musty, funky mop water.
  • LP
    Lillian Preece
    Sep 24, 2025
    1.0
    I came in here and got sandwiches with extra mayo add avocado spread and I paid like 4 dollars to put it on them. Both of them definitely didn’t have any extra mayo but I didn’t even say anything about that. One of them I couldn’t taste the avocado spread or see it so I looked and couldn’t find any of the spread I paid so much for. I went inside to let them know and the guy literally made me go back out to my car to get the sandwich, dug through it, and then sent me out with the same sandwich and some spread in a little container cause he “remembered putting it on there”. Horrible customer service. Horrible. I work in restaurant service and we NEVER DIG THROUGH PEOPLES STUFF TO PROVE WE PUT SOMETHING ON THERE AND THEN NOT REMAKE THEIR STUFF!!! Disgusting.