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Wendy's

3.4
(1176 reviews)

Business Details

(248) 354-6166

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20066 W. 8 Mile Road, Southfield, MI
48075, United States

Hours

Reviews

3.4
1,176 reviews
5 stars
394
4 stars
230
3 stars
217
2 stars
98
1 star
237

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff being unprofessional and dismissive.

Food Quality

Numerous reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

There were complaints about the cleanliness of the dining area and food handling practices.

Management Issues

Several reviews mentioned unhelpful or rude management, contributing to a negative customer experience.

Mixed Experiences

While some customers praised the food and service, the overall sentiment leaned towards dissatisfaction.
  • SH
    sydney hall
    Feb 16, 2026
    1.0
    Awful service was door dashing trying to charge my phone for a moment the manager told me I had to buy food to charge it looks beautiful inside but terrible attitudes
  • EA
    Escalade Ashley
    Feb 5, 2026
    1.0
    So it’s a dark skinned girl she is young she be working at the window and she only works at night. She needs to be fired because every time me and my boyfriend come get food she gives us the wrong items and don’t play about my food and if the little girl don’t like her job maybe Wendy’s ain’t for her I will call cooperate on her everyday until I don’t have to see her no more she is rude and that can drive customers away. I will be calling on her tomorrow
  • RS
    RoQ Solid
    Feb 4, 2026
    5.0
    Great customer service very clean Donna got it running smooth
  • II
    ItsKevin
    Jan 31, 2026
    1.0
    I was a victim of racism because I spoke little English. I went with my mother to order a Baconator Fries and some chicken tenders, and first they said they were only taking orders through DoorDash, which is false because I got out of line and waited, and they served other cars but not me. Then I went back to the line and ordered the french fries, and she took my order. When I ordered the chicken, they told me they wouldn't give me that and wouldn't take my order. So I repeated my order because I thought they hadn't understood me, and she repeated again that they wouldn't give me that and wouldn't take my order. To which I said that I spoke little English and asked if I could go to the front to order better, and she replied that we were in America, so I had to speak English, that I had crossed the "border" and had a long way to go if I didn't speak English. After that, I went to the front and told my mother to record, and when I approached, she opened the window and asked what my order was. When she saw that I repeated the order of fries and chicken, she slammed the window in my face. I waited there for 5 minutes to see if anyone else would serve me, and a man stood there watching and telling us to leave. I parked the car to see what they would do. We waited another 7 minutes, and then another woman came out, speaking hypocritically, asking what my order was. I asked her why her friend was being racist towards me, and she said she didn't know what I was talking about, that she was taking my order. At that point, I didn't want to argue, so I left. I didn't trust them not to spit in my food or put something in it. My mother and I felt very discriminated against by these people and this treatment. I always order through DoorDash, and so does my sister, and the food NEVER arrives correctly, NEVER.
  • BB
    Blessed
    Jan 3, 2026
    4.0
    Good food and staff

Frequently Asked Questions About Wendy's

Is W 8 Mile Rd 33 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 20066 W. 8 Mile Road, Southfield, MI?

The drive-thru is open daily from 6:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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