Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported poor and rude service, with several instances of staff being unprofessional and dismissive.
Food Quality
Numerous reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
There were complaints about the cleanliness of the dining area and food handling practices.
Management Issues
Several reviews mentioned unhelpful or rude management, contributing to a negative customer experience.
Mixed Experiences
While some customers praised the food and service, the overall sentiment leaned towards dissatisfaction.
SH
sydney hall
Feb 16, 2026
1.0
Awful service was door dashing trying to charge my phone for a moment the manager told me I had to buy food to charge it looks beautiful inside but terrible attitudes
EA
Escalade Ashley
Feb 5, 2026
1.0
So it’s a dark skinned girl she is young she be working at the window and she only works at night. She needs to be fired because every time me and my boyfriend come get food she gives us the wrong items and don’t play about my food and if the little girl don’t like her job maybe Wendy’s ain’t for her I will call cooperate on her everyday until I don’t have to see her no more she is rude and that can drive customers away. I will be calling on her tomorrow
RS
RoQ Solid
Feb 4, 2026
5.0
Great customer service very clean Donna got it running smooth
II
ItsKevin
Jan 31, 2026
1.0
I was a victim of racism because I spoke little English.
I went with my mother to order a Baconator Fries and some chicken tenders, and first they said they were only taking orders through DoorDash, which is false because I got out of line and waited, and they served other cars but not me.
Then I went back to the line and ordered the french fries, and she took my order. When I ordered the chicken, they told me they wouldn't give me that and wouldn't take my order. So I repeated my order because I thought they hadn't understood me, and she repeated again that they wouldn't give me that and wouldn't take my order. To which I said that I spoke little English and asked if I could go to the front to order better, and she replied that we were in America, so I had to speak English, that I had crossed the "border" and had a long way to go if I didn't speak English.
After that, I went to the front and told my mother to record, and when I approached, she opened the window and asked what my order was. When she saw that I repeated the order of fries and chicken, she slammed the window in my face. I waited there for 5 minutes to see if anyone else would serve me, and a man stood there watching and telling us to leave. I parked the car to see what they would do. We waited another 7 minutes, and then another woman came out, speaking hypocritically, asking what my order was. I asked her why her friend was being racist towards me, and she said she didn't know what I was talking about, that she was taking my order. At that point, I didn't want to argue, so I left. I didn't trust them not to spit in my food or put something in it.
My mother and I felt very discriminated against by these people and this treatment.
I always order through DoorDash, and so does my sister, and the food NEVER arrives correctly, NEVER.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 20066 W. 8 Mile Road, Southfield, MI?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer breakfast options?
Yes, this Wendy's serves breakfast which includes combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery near Southfield, MI?
Yes, delivery is available through the Wendy's app or website at order.wendys.com where you can enter your address to check delivery availability.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's at 20066 W. 8 Mile Road directly?
You can call Wendy's directly at (248) 354-6166 for questions or feedback.
Are there any nearby gas stations if I need fuel before or after visiting Wendy's?
Yes, Amoco and Marathon Gas stations are nearby and convenient for refueling when you visit Wendy's.
What other fast food options are located near Wendy's at 20066 W. 8 Mile Road?
Nearby fast food options include Subway and Krispy Krunchy Chicken, offering variety if you're looking to try different meals in the area.
Are there any nearby ATMs for convenient access to cash when visiting Wendy's?
Yes, Metrofino Bitcoin ATM and Bank of America ATM are close by to Wendy's for your cash needs.
Does this Wendy's location provide dine-in and drive-thru services?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery services for your convenience.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information can be found on the Wendy’s menu website, mobile app, and in-restaurant on a nutrition poster; staff can assist you as well.
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