Wendy's

3.4
939 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
22333 Telegraph Rd, Southfield, MI
48033, United States

Hours

Reviews

3.4
939 reviews
5 stars
299
4 stars
211
3 stars
158
2 stars
73
1 star
198

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful management.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items.

Slow Service

Customers frequently mentioned slow service, even during times when there were few customers.

Cleanliness

Mixed feedback on cleanliness; some noted the store was clean while others reported dirty conditions.

Order Accuracy

A significant number of customers experienced issues with incorrect orders or missing items.
  • TJ
    Tracey Jones
    Nov 17, 2025
    5.0
    Hot and Delicious and so Affordable!
  • MT
    Ms Nene Thames
    Nov 15, 2025
    1.0
    I had a mobile app for my order for drive thru and I got to wait 15 or more minutes to receive my orders. And no one ever came out with my orders and I had to come in to get my orders. Crew was slow can’t read English or app! Never coming back!
  • TM
    They Mammie
    Nov 14, 2025
    5.0
    The customer service was great.The food was hot
  • GG
    G Gazdecki
    Nov 7, 2025
    3.0
    Messed up my order in the drive thru. Someone got a way better meal cuz it was paid for beforehand, I can't say the same. Ended up driving away before looking
  • KM
    Kandace Marshall
    Oct 11, 2025
    1.0
    The manager here is so ignorant, I wish my husband would have gotten her name (we'll figure it out). My husband ordered breakfast from here this morning and to our surprise when he makes it all the way home, they gave us what was supposed to be a chicken honey biscuit with nothing inside of it. When he called to let them know there was an error (very pleasantly btw), she immediately with her argumentative self told him there was nothing they could do. He didn't have a receipt (which they did not give him at the window) and on her end she claims that's the way whoever was taking the order rung it up. Why would anyone pay $4.29 for just a biscuit with honey?? And if we just ordered a biscuit, why would they put it on the biscuit and roll it up like it's a sandwich instead of giving you a biscuit with honey packets on the side like every other establishment does?? Not to mention, the food we do have does not taste good and they were extremely slow although no one was hardly even in line. They're very slowful and have terrible attitudes. They act like they don't care about anything and I'm sick of our own ppl giving us terrible service so often. Now we have to be on our Karen and call corporate because they're so ignorant. I think the manager herself would agree it wouldn't matter if I spent $1, if I'm spending MY money somewhere and YOU make an error, you're going to either give me MY money or compensate me some type of way. That's for any service and that's STANDARD. We won't be back, so sick of them.

Frequently Asked Questions About Wendy's

Is Telegraph Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.