Panera Bread

3.9
1435 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Southfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
28681 Telegraph Road, Southfield, MI
48034, United States

Hours

Reviews

3.9
1,435 reviews
5 stars
653
4 stars
357
3 stars
176
2 stars
82
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, particularly in the drive-thru, with long wait times and orders being delayed.

Food Quality

Several reviews mentioned issues with food quality, including undercooked items, incorrect orders, and reduced portion sizes.

Cleanliness

Customers frequently noted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Customer Service

While some employees received praise for their friendliness and helpfulness, many reviews highlighted rude staff and poor customer service experiences.

Order Accuracy

Multiple customers experienced problems with incorrect or incomplete orders, leading to dissatisfaction and frustration.
  • SG
    Sophia Gaves
    Nov 12, 2025
    1.0
    This is literally the WORST location to order at. If you want to wait 30 minutes in the drive thru line, this is the place to go. Doesn’t matter if you order online ahead or order in line, you’ll be waiting for a while. Make sure you have gas in your tank, don’t come on E.
  • MB
    Mary Baumeister
    Nov 5, 2025
    5.0
    I went through the drive through today around 5pm. There was a really nice gentleman who took my order and gave it to me. I wish I would have asked his name. He made my day such a blessing so much that he doesn't even know. I hope this message gets to him. Just being kind is not always something I get going through a drive through along with my order. He deserves praise for his kindness and service with a smile.
  • ND
    Nicole Davis
    Nov 3, 2025
    5.0
    Best service every time. Staff is wonderful
  • YH
    Yada Hayes
    Oct 26, 2025
    1.0
    I will never go back to this location again, they sold me some undercooked bagels again, first couple time I went to this location, everything was good, but I guess it be the baker that day cause these last 2 times I went to this location, the bagels were undercooked and the employees told me there were fine, just the dough they had...and now this location in Southfield on Telegraph I will never attend again.. 10/25/25 Panara need to check there employees from this date. They're not right and I spent over $18..smh.. never again. I should call Corporate!!!😡
  • AB
    Ariane Burks
    Oct 22, 2025
    1.0
    I’ve been sitting in your drive thru line for over ten minutes while your drive thru person is scrolling on her phone. This is the slowest Panera I’ve ever been to.

Frequently Asked Questions About Panera Bread

Does Panera Bread Southfield accept reservations?

No, Panera Bread Southfield does not accept reservations.

What are the opening hours for Panera Bread Southfield?

Panera Bread Southfield is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM.