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Jimmy John's

3.3
(286 reviews)

Business Details

29033 Southfield Rd, Southfield, MI
48076, United States
(248) 569-0647

About

Sandwich RestaurantRestaurant Delivery ServiceTake Out RestaurantCatererFast Food RestaurantHome Meal Delivery Service

Location

Jimmy John's
29033 Southfield Rd, Southfield, MI
48076, United States

Hours

Reviews

3.3
286 reviews
5 stars
112
4 stars
40
3 stars
35
2 stars
20
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported receiving incorrect orders, with complaints about sandwiches being made wrong or missing items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Service Speed

Customers frequently noted slow service, contradicting the brand's 'freaky fast' promise.

Food Quality

While some customers enjoyed the food, others reported stale bread and poorly made sandwiches.
  • CH
    Chris Hathon
    Feb 4, 2026
    5.0
    Great sub! Wtg!
  • KK
    Karen Kahn
    Jan 30, 2026
    5.0
    We walked in during a computer system down and walked back in 10 minutes later not knowing what we were walking into. Rachel was busting through what must have been over a dozen orders but still managed to help me figure out my specialized order and had me finished in less than 3 minutes. Also I was amazed at the cheerfulness of the staff while going through such a challenge. Three cheers to the team here.
  • MS
    Marcia Spivey
    Jan 8, 2026
    1.0
    Horrible customer service! I ordered online a pepe turkey tom and didn't realize that I had to add mayo and lettuce. Turned around to get mayo pack and request lettuce. I didn't come in with wallet since I ordered online. I was told it would cost. I asked if they cld waive it based on the apps challenges. I was told no. You lost a family of business due to lack of customer service!
  • RE
    REBECCA ESCOBAR
    Nov 4, 2025
    1.0
    Still waiting extremely slow and rude the cashier wearing black with blonde hair is the sandwich maker is busting his sss polite and attentive to customers she's rude too
  • LL
    Lamar Larrington
    Oct 15, 2025
    1.0
    Food was decent but the service was HORRIBLE, younger lady at the front counter was extremely rude when ask what sandwich was regular and basic. Also when asked for some napkins she pointed me in the direction of them instead of grabbing them herself. Counters on tables were dirty as well. I would never eat here or order from here again!!!!

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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