Jimmy John's

3.2
215 reviews

About

Sandwich Restaurant

Location

Jimmy John's
25150 Evergreen Rd, Southfield, MI
48075, United States

Hours

Reviews

3.2
215 reviews
5 stars
74
4 stars
40
3 stars
23
2 stars
15
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality, with some praising the sandwiches while others complained about incorrect ingredients and unsatisfactory preparation.

Delivery Issues

Many customers experienced significant delays in delivery, with some waiting over an hour and receiving incorrect or incomplete orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty counters and trash accumulation.

Staff Attitude

Customer experiences varied widely, with some praising friendly staff while others reported unprofessional behavior and lack of assistance.
  • SJ
    Steven Johnson
    1 day ago
    1.0
    Don’t ever in your life eat here
  • DD
    Dominique
    Jan 2, 2026
    1.0
    I went in for a take out order for myself and a coworker. I walked in and both employees were sitting in separate booths eating, so I assumed they were customers and waited to be assisted. The young man jumped up and started assisting me, he did great. He asked relevant questions and remembered my order when the other employee decided to help him with my order. The other employee, an older woman with pink/red in her hair was... different. She was late to helping her coworker, delayed in making the subs and since she wasnt there for the order, she kept having to check with him as to what I wanted. The part that threw me off the most was when the lady pointed out the tip cup to me, expecting a tip. As someone who was both a Jimmy John's employee and a cosmetologist, I was shocked she was basically telling me to tip her when she did the least amount of the work and tips should be accepted not expected. Especially when they're doing their job of making food and not cleaning up after me as I was leaving with the food. They did not provide utensils for one of my sides and when I asked of mayo on the side of my coworkers meal, none was put into the bag. Tl;dr, slow service, store looks like it wasn't cleaned in days - against JJs standards- demanding tips, and a sub that doesnt quite taste right (maybe they added something to my Club Lulu that is supposed to be on the Italian sub?). I wont be returning to this location.
  • BM
    Brett Marker
    Dec 4, 2025
    5.0
    Uber Eats failed to deliver my order. Justin, the GM, at the Southfield store (off evergreen) took care of my situation right away. I order from there alot and ive always had a good experience. Brett Marker
  • MM
    Mehul
    Oct 12, 2025
    5.0
    Best food a service and cookie is the best in the world
  • OG
    Omar Gomez
    Oct 11, 2025
    5.0
    It's what you would expect from a Jimmy John's. Amazing sandwich and it always hits the spot. Also, the service was pretty quick.