Dunkin'

3.4
432 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Southfield, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
28777 Northwestern Highway, Southfield, MI
48034, United States

Hours

Reviews

3.4
432 reviews
5 stars
160
4 stars
92
3 stars
47
2 stars
32
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional service from staff, with many customers expressing frustration over poor treatment and lack of apologies for mistakes.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food or drink preparations, leading to dissatisfaction.

Cleanliness

Customers frequently noted unsanitary conditions, particularly in the bathrooms, raising concerns about overall hygiene practices at the location.

Food Quality

Many reviews mentioned stale or poorly prepared food items, including donuts and sandwiches, contributing to a negative dining experience.

Speed of Service

While some customers appreciated the fast drive-thru service, others experienced long wait times and inefficiencies, particularly during busy hours.
  • JK
    Jacob Kovacs
    2 days ago
    1.0
    By far worst dunkin donuts I have been too. The food is not good or proper ( they skimp out on glazing for donuts, ingredients on food items, often making smaller than normal portions). Workers are rude, dont speak clearly half the time, work very slow and get orders wrong way to often. I used to come here out of location convenience, for work maybe 2 or 3 times a week and at least one of those times the order would be wrong. This place needs major improvements to staff and performance efficiency. Before I forget. They always forget to put the right amount of syrup pumps in the energy drinks
  • JJ
    jewell joy
    2 days ago
    1.0
    DO NOT GO!!! I only make reviews when service is really good or really bad and this blew me out the park for how bad they are. This is my last time giving in to this being my closest Dunkin. The employees in there are TERRIBLE!! They make the food and coffee so bad EVERY SINGLE TIME with out fail. Please please please don't waste your money. Go to the Dunkin on telegraph instead I literally beg you! The photos I added are from my coffee that taste like dish water and has random floaties. I’m so disgusted with this place and when I went back to remake it she put my drink on the floor :( just unbelievable all around.
  • FF
    FLORIAN
    Oct 22, 2025
    1.0
    I never saw such a ugly Dunkin. Toilets are disgusting.
  • NH
    N H
    Oct 13, 2025
    1.0
    Hours on door say open in lobby till 10, they are locked before 830
  • CC
    Colin Jones (CJ)
    Sep 30, 2025
    3.0
    Came through this morning and the worker at the window told me they had replaced the vanilla sprinkle on my order with chocolate glazed(cool) I get home and find out of the 3 donuts I ordered (2 vanilla sprinkles 1 chocolate glazed) they gave me neither of those and just gave me double chocolate

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Southfield, MI?

Dunkin' in Southfield, MI is open daily from 5:00 AM to midnight.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.