Dunkin'

3.4
433 reviews
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Business Details

28777 Northwestern Highway, Southfield, MI
48034, United States
(248) 492-2601
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Southfield, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
28777 Northwestern Highway, Southfield, MI
48034, United States

Hours

Reviews

3.4
433 reviews
5 stars
161
4 stars
92
3 stars
47
2 stars
32
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers expressing frustration over poor service and lack of attention to orders.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, including incorrect items and missing ingredients, leading to dissatisfaction.

Cleanliness

Multiple reviews mentioned unsanitary conditions, particularly in the bathrooms, raising concerns about overall hygiene at the location.

Food Quality

Customers frequently complained about stale or poorly prepared food items, including donuts and sandwiches, indicating a decline in food quality.

Efficiency

Several reviews noted slow service and inefficiency, with long wait times and a lack of urgency from staff.
  • NH
    Nicholas Huguelet
    Nov 30, 2025
    1.0
    Don't bother placing a mobile order here. They don't begin prepping the order until you get there anyway, which is a shame because, like the rest of America, I too run on Dunkin.
  • JK
    Jacob Kovacs
    Nov 22, 2025
    1.0
    By far worst dunkin donuts I have been too. The food is not good or proper ( they skimp out on glazing for donuts, ingredients on food items, often making smaller than normal portions). Workers are rude, dont speak clearly half the time, work very slow and get orders wrong way to often. I used to come here out of location convenience, for work maybe 2 or 3 times a week and at least one of those times the order would be wrong. This place needs major improvements to staff and performance efficiency. Before I forget. They always forget to put the right amount of syrup pumps in the energy drinks
  • JJ
    jewell joy
    Nov 22, 2025
    1.0
    DO NOT GO!!! I only make reviews when service is really good or really bad and this blew me out the park for how bad they are. This is my last time giving in to this being my closest Dunkin. The employees in there are TERRIBLE!! They make the food and coffee so bad EVERY SINGLE TIME with out fail. Please please please don't waste your money. Go to the Dunkin on telegraph instead I literally beg you! The photos I added are from my coffee that taste like dish water and has random floaties. I’m so disgusted with this place and when I went back to remake it she put my drink on the floor :( just unbelievable all around.
  • FF
    FLORIAN
    Oct 22, 2025
    1.0
    I never saw such a ugly Dunkin. Toilets are disgusting.
  • NH
    N H
    Oct 13, 2025
    1.0
    Hours on door say open in lobby till 10, they are locked before 830
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Southfield, MI?

Dunkin' in Southfield, MI is open daily from 5:00 AM to midnight.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.