Chipotle Mexican Grill

Reviews

• EB

  Ephraim Banks

  Nov 11, 2025
  3.0
  Went during middle of lunch hour. Restaurant full of workers all busy in the back. NO ONE serving clients. When they finally started serving customers I’d been in line over 10 minutes. I videoed the experience. 3 customers walked out while waiting for them to start serving customers. Then ONLY 1 person served the line. Horrible customer service.
• EL

  Ethan Lockwood

  Nov 2, 2025
  1.0
  Worst service at any Chipotle I’ve been to in MI (I’ve been to over 15). They NEVER complete online orders on time (over 4 tries). ALWAYS they will have you wait 20 to 30 minutes past your listed pick up time. To add a cherry on top, staff refuses to great you, give you updates on the food, or behave professionally. If anything, they do everything in their power to ignore you’re there so they don’t get questions on the order you should’ve picked up half an hour ago. If they can’t complete an order on time DONT TAKE MONEY FOR THE ORDERS. See photo, everyone is waiting for their ordered food or ANY service. We should all be getting our money back.
• JG

  jforce games

  Oct 30, 2025
  1.0
  After eating this place 5x a week on my work lunch, I refuse to spend another dollar here. I’ll literally go here 15 mins on purpose after the app says my order is ready…. And it’s never ready. I’ve talked to the manager respectfully and get no improvements. She blames her team… but it’s her team. They always run out of chicken and the service blows minus one nice young lady. I’ll take my $50-65 a week next door to chic-fil-a for their salads. If you don’t believe my word on how bad this place has become… just look at all the recent reviews.
• AL

  Asiii Love

  Oct 24, 2025
  1.0
  I’ve been a loyal Chipotle fan for a long time, but my visit today completely changed my perspective. I went in hungry after not having much of an appetite for days, only to find a long line and an employee dancing behind the counter like they didn’t have a care in the world. When I asked why the line was moving so slowly, the first employee just rolled her eyes at me and didn’t answer. Then another staff member came over and told me they didn’t want to serve me “dirty food,” which was not only rude but left a really bad taste in my mouth—literally and figuratively. I ended up taking my money elsewhere, and honestly, that whole experience has me rethinking coming back. It’s disappointing because I used to really enjoy eating here.
• GM

  Geoff McClelland

  Oct 19, 2025
  2.0
  As many chipotle faithful know, you can almost tell how your meal will be when walk in. Our most recent stop, was unfortunately typical of this particular location. They didn't have enough chicken for 2 bowls, softitas, or carnitas ready at 2pm on a sunday. They said we would have to wait 15-20 minutes. What they did instead was put about 3/4 of a typical scoop on the first bowl and about 8 pieces of the chicken in the second bowl after reassessing they would have just enough. It was a very poor meal. I'm not expecting michelin quality, but the white rice still had a crunch to it, lack of protein in the bowl, way too much salsa and sour cream, all made for a bowl I could hardly eat. Our family ate in and a woman came out to make the new chicken as the line was very long and kept saying "ugh, can I just go home," very audibly. Then the staff disappeared to the back. The line was all the way to entry door behind us, and they were so cleaned out of prepared food that people were just leaving with the length of the line that wasn't moving. The biggest problem I saw was that the preparation and checkout counters were an absolute mess. Food all over. That's the biggest red flag and you can pretty much tell how the meal will be if they are out of food, and nobody has cleaned up the counters. I don't like to leave negative reviews, but I'm hoping that management will see this and can help encourage and correct the team to provide a better experience for future patrons.

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