Brand Certified
Chipotle Mexican Grill
3.0(1315 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
28644 Telegraph Rd, Southfield, MI
48034, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(248) 415-4301
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/mi/southfield/28644-telegraph-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1648
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Telegraph & 12 Mile is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.0
1,315 reviews
5 stars
406
4 stars
210
3 stars
149
2 stars
104
1 star
446
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor service, including long wait times for orders, unprofessional staff behavior, and lack of communication with customers.
Cleanliness
Many customers reported unsanitary conditions in the restaurant, including dirty tables and food preparation areas.
Food Quality
While some customers enjoyed the food, there were frequent complaints about food being served cold, undercooked, or missing ingredients.
Management Problems
Several reviews pointed to poor management practices, including understaffing and lack of organization, contributing to a chaotic dining experience.
- SFSun FlowerFeb 18, 20261.0This place deserves ZERO stars! The food literally gave me food poison! Spent hours in the hospital. I would not recommend this place if it was the last freaking food place on Earth. Count your freaking days Chipotle you’re DONE!!!!
- VRVictoria RoseFeb 16, 20261.0Place is filthy. I ordered my food early and still waiting. The workers are unprepared and unprofessional clearly the manager lacks organization and leadership skills why are yall doing set up at 11:05 with a line full or people and nothings ready. If I could give less I would.!
- SDS DonigianFeb 12, 20261.0Firstly, employees were going very very slow during lunch service which resulted in poor management. Secondly, I was greeted with a manager yelling at an employee while on the grill during a middle of lunch service. Many people seemed upset and the dynamic shifted. I asked for both employee names and promptly contacted HR. You do not get to yell at your employees no matter what. I don’t care if they messed up badly your first option is not to yell at your employees.
- SSSarahFeb 10, 20261.0I was in there during the lunch rush and there was a long line. After about 10 minutes the staff said there was a 10 minute wait on chicken and steak. Everyone in front of me was waiting on those items so I asked to move in front. Once I got to the front of the line the staff ignored me. When I asked to order I was told “we are waiting on chicken and steak.” I said I wasn’t ordering that and was ignored again. The line was a wreck- the beans looked dried up and I was so mad I walked out. Incredibly rude staff who seem to think that customer service doesn’t matter. Never going here again.
- IMIts MeFeb 3, 20262.0Arrived in the afternoon and I was starving! Unfortunately the staff was not friendly, just strictly throw the food on and get out type attitude. The food was absolutely terrible. I had a burrito with pork as my meat selection. The pork looked like soup when she threw it in my burrito, and was lukewarm at best. Definitely disappointed in Chipotle as a whole, and a huge let down for my hunger. Will be a long time before I ever return to a Chipotle again.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Telegraph & 12 Mile offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients following their Food with Integrity principles.
What are the opening hours for Chipotle Mexican Grill on weekdays?
Chipotle Mexican Grill is open Monday through Friday from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, the restaurant provides both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located?
It's located at 28644 Telegraph Rd, Space C-9, Village of Rochester Hills, Southfield, MI 48034, USA.
How can customers place an online order for Chipotle Mexican Grill?
Customers can order online via the Chipotle app or through the official order website at https://order.chipotle.com/.
What payment methods are accepted at Chipotle Mexican Grill?
Chipotle accepts credit cards and offers gift cards for payment.
Are there any nearby restaurants customers can visit before or after dining at Chipotle?
Yes, nearby restaurants include Chick-fil-A, IchibanGo (Japanese), Wendy's, Shish Kabob Express (Mediterranean), Hot Chicken Kitchen, Flaming Wok, and Dave's Hot Chicken.
What shopping centers are close to Chipotle Mexican Grill at Telegraph & 12 Mile?
Tel-Twelve Mall is a nearby shopping center where customers can shop before or after their meal.
Are there any health and beauty services near Chipotle Mexican Grill?
Nearby health and beauty options include Be Nails (nail and beauty salon), Benefit Cosmetics BrowBar, Ulta Beauty, Great Expressions Dental Centers, Dr. Ronald Spalter, and Doctors of Optometry - Tel Twelve.
Can customers find mobile phone services near Chipotle Mexican Grill?
Yes, T-Mobile is located nearby for customers needing mobile phone accessories and services.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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