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Arby's

3.7
(737 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
23081 Greenfield Rd, Southfield, MI
48075, United States

Hours

Reviews

3.7
737 reviews
5 stars
297
4 stars
167
3 stars
115
2 stars
44
1 star
114

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or improperly prepared food, including incorrect orders and unsatisfactory taste.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to orders.

Cleanliness

Some customers noted cleanliness in the dining area, while others raised concerns about unsanitary practices among staff.

Positive Experiences

Despite the negative feedback, several customers praised the friendly service and enjoyed specific menu items.
  • CD
    Che Doggy
    4 days ago
    5.0
    Glad to see a well ran establishment by my people because unfortunately they're too many that aren't. Keep it up!
  • EH
    Erica Hayes
    Jan 7, 2026
    2.0
    Went to drive threw, which I always do here. They never have what I want to order. I always have to change what I originally came their for. Lastly, the food never comes to me hot always warm. I'm over it!
  • EF
    Eileen Fields
    Dec 8, 2025
    4.0
    Well, my daughter ordered a Lamb Gryo, but, they gave her a regular roast beef, she didn't notice until we were too far away to change it, plus we didn't get a receipt. So, I had to drive to another location which put me in a time crunch to be home before my son was dropped off to my house. I think a coupon is in our future!
  • KB
    Karmalita Black
    Nov 26, 2025
    1.0
    I didn't get my right order and also my sandwich was cold not warm the bread was hard it was horrible only thing was hot was the potato cakes
  • UT
    Ursula Taylor
    Nov 11, 2025
    1.0
    Oh, I came to the drive-through and I ordered a corned beef sandwich with Swiss cheese. I guess they didn’t know what Swiss cheese was cause there was no cheese on my sandwich. I live a little ways from this location so I did not go back, but I would never go back, but I did leave a message on their machine. Don’t go hereyou’ll waste your money. I was really hungry that day too. The corn beef was so dry. I didn’t even finish my sandwich, even though the best part of a corned beef is the Swiss cheese and the tender meat but the best part of this one was the bun I did ask for a onion roll bun I guess at least I got that! I went through drive-through

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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