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Jimmy John's

3.2
(187 reviews)
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Business Details

22662 Pontiac Trl, South Lyon, MI
48178, United States
(248) 486-7030
https://locations.jimmyjohns.com/mi/southlyon/sandwiches-1097.html

About

Sandwich Restaurant

Location

Jimmy John's
22662 Pontiac Trl, South Lyon, MI
48178, United States

Hours

Reviews

3.2
187 reviews
5 stars
65
4 stars
38
3 stars
12
2 stars
17
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions.

Food Quality

While some customers enjoyed the food, many complained about poorly made sandwiches and unsanitary conditions.

Delivery Problems

Delivery was frequently late or not executed as promised, with several customers expressing frustration over the lack of communication.

Staff Attitude

Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of customer service.
  • MS
    Mark Smet
    Feb 18, 2026
    5.0
    Freaky fast!
  • KS
    Kenny Soldan
    Jan 13, 2026
    5.0
    Such cool people and the food was great
  • KB
    ken brown
    Nov 19, 2025
    4.0
    Nice
  • TD
    Todd Dickinson
    Nov 18, 2025
    2.0
    Ordered delivery. Never showed up. Called store after 45 minutes and they said they had nobody to deliver. Had to go to store to pickup. In the store there were delivery drivers. They should have at least called to let us know they weren't going to deliver.
  • AK
    A. Kempf
    Nov 7, 2025
    4.0
    Same old same old… ask for napkins and for the sandwich to be cut in half when ordering on the app. Please explain to me why your drive through staff NEVER EVER EVER put napkins in the bag? And I’ve completely given up on the cutting thing, that never happens. This time I ordered a toasted sandwich, so hot right? They put the cold water bottle in the bag next to the sandwich so that just makes my supposedly hot sandwich cold. It’s just so annoying because it’s simple common sense.
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Certified March 01, 2026Yext Knowledge Graph
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