Jimmy John's

3.2
184 reviews

About

Sandwich Restaurant

Location

Jimmy John's
22662 Pontiac Trl, South Lyon, MI
48178, United States

Hours

Reviews

3.2
184 reviews
5 stars
63
4 stars
37
3 stars
12
2 stars
17
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude staff and poor customer service, with many expressing dissatisfaction with how their orders were handled.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, missing items, and failure to follow specific requests.

Delivery Issues

Customers frequently experienced long wait times for delivery, with some orders taking over an hour and delivery drivers being unavailable.

Food Quality

While some customers enjoyed the food, many complained about poorly made sandwiches, unsanitary conditions, and inconsistent quality.

Staffing Problems

Several reviews mentioned understaffing and overwhelmed employees, contributing to slow service and poor customer experiences.
  • KB
    ken brown
    Nov 19, 2025
    4.0
    Nice
  • TD
    Todd Dickinson
    Nov 18, 2025
    2.0
    Ordered delivery. Never showed up. Called store after 45 minutes and they said they had nobody to deliver. Had to go to store to pickup. In the store there were delivery drivers. They should have at least called to let us know they weren't going to deliver.
  • AK
    A. Kempf
    Nov 7, 2025
    4.0
    Same old same old… ask for napkins and for the sandwich to be cut in half when ordering on the app. Please explain to me why your drive through staff NEVER EVER EVER put napkins in the bag? And I’ve completely given up on the cutting thing, that never happens. This time I ordered a toasted sandwich, so hot right? They put the cold water bottle in the bag next to the sandwich so that just makes my supposedly hot sandwich cold. It’s just so annoying because it’s simple common sense.
  • CC
    Caralon Carbary
    Oct 17, 2025
    1.0
    Rude staff, incapable of toasting my sub. Won’t accept cash. And just overall disgusting. Wouldn’t feed my livestock with this food.
  • BT
    Blitz Tonner
    Sep 30, 2025
    1.0
    Called for delivery.Find out you're delivering with third party only take major credit cards won't take venmo or paypal and won't take cash.. Enough said I won't be ordering .. Never forget Cash is King!! I won't even stop in at the store anymore!! Since my cash ain't good enough..