Arby's

3.9
494 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
14020 23 Mile Road, Shelby, MI
48315, United States

Hours

Reviews

3.9
494 reviews
5 stars
226
4 stars
126
3 stars
62
2 stars
32
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, particularly a manager named Meka, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of online orders.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about cold or improperly cooked items.

Service Speed

While some customers experienced fast service, others noted long wait times and inefficiencies, especially during busy hours.
  • UU
    Unknown
    Nov 3, 2025
    1.0
    The manager of whatever she may have been was rude. The cashier was polite. We had a pick up order and the outside speaker wasn't working so we drove to the window and Sat for a minute no one came. So we went inside we where inside for a moment before anyone even cNe into site. Than this lady was so rude we trying to say why we came in and she just kept getting an attitude.
  • N7
    noob 722
    Nov 2, 2025
    3.0
    Service was fine...tried the steak nuggets today...they should change the name to roast beef nuggets... horrendously awful
  • MA
    MLK Jr Alakbar
    Oct 29, 2025
    1.0
    How can we be working this dead-end job and still cant get orders right, its buttons on a screen are we serous
  • BL
    Brianna Lundmark
    Oct 6, 2025
    1.0
    the cashier was great, I literally heard her tell the lady in the back Arby's sauce and marinara sauce. the lady filling the bags didn't give any marinara despite me paying over $17 for mozzarella sticks fries and two drinks. ridiculous prices and even more ridiculous service. food was also cold. who knows how long it's been sitting out for. very poor experience today
  • MD
    Michael Davis
    Sep 11, 2025
    5.0
    Fast. Friendly, clean, efficient.