Brand Certified
Sonic Drive-In
3.3(1203 reviews)
Certified by Sonic Drive-In • Mar 01, 2026
Business Details
45231 Hayes Road, Shelby Township, MI
48315, United States
Certified by Sonic Drive-In • Mar 01, 2026
(586) 566-4040
Certified by Sonic Drive-In • Mar 01, 2026
http://www.sonicdrivein.com/locations/us/mi/shelby-township/45231-hayes-road/store-6276
Certified by Sonic Drive-In • Mar 01, 2026
About
Certified by Sonic Drive-In • Mar 01, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shelby Township, MI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 45231 Hayes Road for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Mar 01, 2026
Hours
Certified by Sonic Drive-In • Mar 01, 2026
Reviews
3.3
1,203 reviews
5 stars
406
4 stars
246
3 stars
169
2 stars
107
1 star
275
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, regardless of the time of day or order size.
Order Accuracy
Many reviews highlighted frequent issues with incorrect or incomplete orders, leading to customer frustration and dissatisfaction.
Food Quality
The quality of food received was often described as subpar, with complaints about cold, stale, or improperly prepared items.
Customer Service
Numerous customers experienced poor customer service, including unresponsive staff and lack of assistance with complaints.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of accountability for service failures.
- KKKenFeb 11, 20261.0Sonic is a OK company but this location the culture is very bad. They messed up the food. They don’t fix the order you talk to a manager. They’re not very Accommodating
- LHluke hamlinFeb 10, 20261.0This place used to the best fast food you could get in all of macomb county. In the last year, I’ve had issues every single time I’ve gone. The sad decline of this once really great restaurant is so sad to see. If your food isn’t completely wrong, it’s missing ingredients. If it isn’t missing ingredients, they forget the sauce. If it’s not the sauce, the food has been sitting for 2 hours and was quickly dunked into the fryer to heat it back up. And if it’s none of those things, they forgot it entirely. Doesn’t matter if it’s DoorDash or in-person, this place now seems allergic to giving you edible food or decent service. Workers will not answer the phone, and ignore complaints of food taking a long time. I see hundreds of comments complaining that the food was a 20-30 minute+ wait, only for the food to be terrible and inedible when it finally comes, and the workers to not lift a finger to care or make it right. Mark my words, if something doesn’t change in the next few months, this place will be gone. There are so many better restaurants with staff that will actually treat you well
- JMJames McKinleyFeb 2, 20261.0I get that is fast food, but can it at least be fresh! I need to speak to the manager!
- ABAidan BrucasJan 14, 20261.03pm on a Wednesday - Google said they were open. Other cars were there in the other stalls. Waited at the stall for 20 minutes with the red button activated with no answer from staff. Tried 2 different stalls in case one was broken. Eventually gave up and left. Not a great experience.
- ZNZachary NienowJan 4, 20261.0Went thru the drive thru and ordered 4 burger meals, 3 of which were cold dry and had no toppings but a drop of ketchup, the fries were overcooked and stale, including my childrens meals would give a zero if I could not to mention the last time I was there wasn't a good experience either
Brand Certified Facts from Sonic Drive-In
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Certified March 01, 2026Yext Knowledge Graph
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