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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shelby Township, MI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 45231 Hayes Road for the ultimate SONIC experience!
Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, even when not busy.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.
Food Quality
Numerous complaints were made about the food being cold, greasy, or poorly prepared, with some items deemed inedible.
Customer Service
Several customers experienced unprofessional and unresponsive service, with reports of staff being rude or dismissive.
Management Issues
Feedback indicated poor management practices, including understaffing and lack of accountability for service failures.
SN
Steven Neso
5 days ago
1.0
It took 25 minutes to get my food and it wasn’t like it’s busy it was me and another car when I said it’s Ben 20 minutes they said to bad
ZN
Zachary Nienow
Jan 4, 2026
1.0
Went thru the drive thru and ordered 4 burger meals, 3 of which were cold dry and had no toppings but a drop of ketchup, the fries were overcooked and stale, including my childrens meals would give a zero if I could not to mention the last time I was there wasn't a good experience either
ET
Evan T
Nov 22, 2025
1.0
Just waited 15 minutes for a sonic cheeseburger. What i got was a bacon burger with extra lettuce drenched in mayonnaise. No tomato, onion or pickles. Just lots of lettuce. And mayo. I expect this Sonic to screw up my order but come on.
TL
Trinity Lupu
Nov 5, 2025
1.0
Only thing right was our mozzarella sticks!! Cold (and the wrong kind) cheese on my tots, no bacon on my BACON smash burger. Also was supposed to have mayo on one which wasnt there and had ketchup added??? oh and lets remember its supposed to be a DOUBLE burger as well but i got ONE patty for one of my 9 dollar burgers. No salt or cheese with either of my dry pretzels either all around the worst food i have ever received ANYWHERE what a JOKE of a place
II
IamKrusty
Oct 20, 2025
1.0
Its been years since we have been to a sonic, but now I remember why! The hamburger was very dry & plain. The chicken sandwich was dry & plain. The French fries I wldnt even feed to my dogs! Tgey were disgusting! How can you possibly screw up French fries?!? Oh, I know cook them in tge sane batter you use to make desserts! Work perfectly every time. Fries were very greasy, and over soaked in oil! 🤮🤢🤮
Yet, the entire time, ygey acting like they are special. They refuse to take orders from the App. Tgey won't accept any deals ftkm the App.
Do not pass go! Do not collect an good from this location! Seems to be horrendous management running them in to tge ground! THE good here absolutely SUCKS! We will NEVER go back! Especially to this location. I have been to otger nearby locations, that aren't nearly as bad. We literally ended up throwing away our entire meal and had to stop somewhere else instead! This BY FAR the WORST Sonic I have ever been to! The franchise really needs to do anything undercover experience here to see for themselves just how really bad it is! These bad reviews are not exaggerating!
The franchise owner does not allow the APP to order here. However, you font know this, so you waste like 15min trying to get tgecapp to work, until you just give up in frustration. Then the girl speaking through the clown, tells you they dont accept the app?!? How is this guy allowed to still represent Sonic! Get rid of this franchise owner! The food was sooooooo bad my entire family just laughed at it. My wife wasn't there originally, we thought we would try it on her as a joke. So she ate a couple fries and ended up spitting them out they were so disgusting! Yet this franchise thinks tgey are special, so tgey dont need to accept the app! They are the JOKE!