Panera Bread

3.5
1155 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Shelby Township is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
14121 Hall Road, Shelby Township, MI
48315, United States

Hours

Reviews

3.5
1,155 reviews
5 stars
492
4 stars
215
3 stars
99
2 stars
89
1 star
260

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including incorrect orders, small portions, and unsatisfactory taste.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.

Cleanliness

Several customers noted unsanitary conditions, particularly in food preparation areas and dining spaces.

Management Problems

Reviews indicated a lack of effective management, with reports of unprofessional behavior from managers and staff.

Overall Experience

While some customers enjoyed the food, many expressed disappointment with their overall experience, citing a decline in service and quality.
  • BM
    Breyonna Markham
    Nov 17, 2025
    1.0
    I only asked whether croutons normally come with the soup, because they were missing from my order. The blonde employee didn’t respond at all, she just stared at me and tossed the croutons onto the counter. The way she did it felt dismissive and disrespectful.
  • BD
    B D
    Nov 9, 2025
    2.0
    Should not take more than 30min to get your food. How more people
  • HH
    hannah
    Nov 9, 2025
    2.0
    food portions keep getting smaller while prices keep going up. i got a soup bowl as i usually do and the price went from $6 to almost $9 and when i got my bowl there was half the normal portion. when i asked about it they said the soup bowls get 3 scoops. Another customer there heard me talking about it and she said the same thing happened to her with her soup and now her sandwiches are getting smaller. I paid $30 for me and my boyfriend thats ridiculous. This place is going to go down if these problems don't resolve. This is my favorite place too but i won't be coming back
  • DV
    D V
    Nov 4, 2025
    2.0
    Stick to just the coffee and bagels. This is how much chicken you get on a sandwich. 😞
  • MD
    May Daman
    Oct 22, 2025
    1.0
    Every time I get food from this location, I end up sick in my stomach!!! Today when I ordered food to go, and while waiting for the food, I noticed the people who were preparing the food are wearing gloves but no masks and talking to each other the whole time while preparing the food! Yes, they’re wearing gloves but in the same time they are touching bread, trays, spoons, food heaters, receipts, pagers, pushing their hairs away from their faces and much more!!! No wonder why I am getting sick??? The whole time and while they are doing all these activities, they’re wearing the same gloves and never change them!!! Of course the food is getting contaminated!!!!!

Frequently Asked Questions About Panera Bread

Does Panera Bread in Shelby Township accept reservations?

No, Panera Bread in Shelby Township does not accept reservations.

What are the operating hours of Panera Bread in Shelby Township?

Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.