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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.3
(640 reviews)

Business Details

8492 26 Mile Road, Shelby Township, MI
48316, United States
(586) 781-6613

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Shelby Township is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
8492 26 Mile Road, Shelby Township, MI
48316, United States

Hours

Reviews

3.3
640 reviews
5 stars
269
4 stars
85
3 stars
56
2 stars
60
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both the drive-thru and for in-store orders, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with customers receiving wrong items or missing components.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables, floors, and food preparation areas.

Food Quality

Feedback indicated a decline in food quality, with complaints about portion sizes, freshness, and overall taste.

Staff Attitude

Several reviews mentioned rude or unhelpful staff, particularly in handling customer complaints or special requests.
  • D8
    Darkmatter 8
    Feb 17, 2026
    2.0
    The store is great and the employees always seem to be working hard. One thing though. You keep the DoorDash orders behind the counter, I think because you’re afraid of them being stolen. I have to stand in line with everyone else dining in. Sit there and wait 10 or 15 minutes past the pick up time. I can see my order sitting there. I literally have too interrupt everything just so they can hand me my ordered and ask me to confirm. It is upsetting a lot of people. It also making the deliveries late and preventing me from making more deliveries. Please MAKE A SEPARATE LINE FOR DOORDASH AND GIG DRIVERS. Since you don’t want to put them out on the accessible rack you put out there in the perfect spot for DoorDash drivers that never ever has an order on it. Thank you , we all would appreciate it.
  • RE
    Ramy Elias
    Feb 11, 2026
    1.0
    Been standing in the drive thru line for 20 mins and not even 1 car moved ever since. This is Ridilcous I will never come here again.
  • ZH
    Zack Hawes
    Jan 10, 2026
    2.0
    Don’t come here if you want fast service. I say for 20 minutes in the drive thru waiting for my order. Feel free to go elsewhere unless you don’t mind wasting time.
  • JB
    Jessica Berge
    Jan 8, 2026
    1.0
    I'm just wondering if Panera bread has something personal against me. I genuinely cannot think of one single time that I have received an order where All items were correct and in the bag. not once. It doesn't even matter what location I go to. Even the most basic order such as a toasted bagel with cream cheese has been wrong. I genuinely want to enjoy coming here, but I simply can not because the incompetence is unfathomable. It's almost impressive that they manage to get it wrong EVERY SINGLE TIME WITHOUT FAIL over many years.
  • LV
    Lynn V
    Jan 8, 2026
    1.0
    Manager was rude! Spoke very loudly to me about a baguette I was asking to be sliced and toasted. Don't ask for anything special. Noted. Would have been totally cool about her not being able to do it but instead right in front of all the customers she continued speaking rudely. Guess it made her feel like a tough guy. Called HQ and received a refund to my card AFTER reporting it.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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