Service Speed
Customers frequently reported long wait times in both the drive-thru and for in-store orders, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, with customers receiving wrong items or missing components.
Cleanliness
Numerous customers noted that the restaurant was dirty, with unclean tables, floors, and food preparation areas.
Food Quality
Feedback indicated a decline in food quality, with complaints about portion sizes, freshness, and overall taste.
Staff Attitude
Several reviews mentioned rude or unhelpful staff, particularly in handling customer complaints or special requests.