Jimmy John's

3.0
248 reviews

About

Sandwich Restaurant

Location

Jimmy John's
50672 Schoenherr Rd, Shelby Township, MI
48315, United States

Hours

Reviews

3.0
248 reviews
5 stars
91
4 stars
29
3 stars
18
2 stars
20
1 star
90

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long delivery times, often exceeding an hour, with some orders taking over two hours.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.

Food Quality

While some customers praised the freshness and quality of the sandwiches, others noted issues with stale bread and incorrect orders.

Cleanliness and Atmosphere

Mixed reviews on cleanliness; some found the dining area clean, while others reported unsanitary conditions.
  • JM
    Jen M
    5 days ago
    2.0
    I give no stars for service. I have had multiple bad services every time I have been there for ordered delivery. They are definitely not freaky fast. I ordered delivery and it took over and hour to get to me and an Uber driver delivered it. I had to call the store and no compassion they said they were understaffed. I get that but nothing was offered to me for compensation. Multiple times going into the store with a few people in front of me and had to wait over 20 min. Today went in there and asked to input my rewards number and they sold the system is down. Couldnt explain to me why or how I could add my points for today. None of the young kids working there can explain anything and dont have good customer service when ordering. No hello, nothing. No have a good day nothing. Like the customers r a bother that they r there. Its really a shame that nothing has been done as I have read many negative reviews about this location. I will take my business elsewhere.
  • SM
    Samantha Michael
    Dec 22, 2025
    1.0
    Sean was very rude when i came in on saturday the food was great but he really made the whole experience awful. management should react
  • DD
    Dennis Dombrowski
    Dec 22, 2025
    2.0
    Bad here at lunchtime can’t handle the orders! Ordered online had to wait 20 minutes in store for my order. Multiple walk-ins received their order before me, no urgency here! Freaky fast now history!
  • SC
    S C
    Dec 18, 2025
    2.0
    you dont toast cold subs!...who eats a basic Italian sub hot...purchased 2 cold subs Italian and #16 mega sub....both were toasted(was not requested on order)..gross...and my #16 about 4in were just bread..also driver had to make 2 deliveries to deliver "mayo on the side" that was clearly stated on the order....drive was awesome though great attitude!! even after making 2 trips! please pay attention to people's orders!!
  • KF
    Kool Hard Working Familyman
    Nov 20, 2025
    1.0
    Walked in hungry before work not a customer in the building and I still had to wait for what..✌🏽