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Jimmy John's

3.1
(249 reviews)

Business Details

50672 Schoenherr Rd, Shelby Township, MI
48315, United States
(586) 247-2400

About

Sandwich Restaurant

Location

Jimmy John's
50672 Schoenherr Rd, Shelby Township, MI
48315, United States

Hours

Reviews

3.1
249 reviews
5 stars
93
4 stars
29
3 stars
18
2 stars
20
1 star
89

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long delivery times, often exceeding an hour, with some orders taking over two hours.

Customer Service

Many reviews highlighted poor customer service, including rude staff and lack of communication regarding order status.

Food Quality

While some customers praised the freshness and quality of the sandwiches, others complained about stale bread and incorrect orders.

Staff Attitude

Several reviews noted that staff members were unhelpful or dismissive, contributing to a negative customer experience.
  • SS
    savio
    Feb 18, 2026
    5.0
    Ordered a web delivery with this location, Beach club was delivered without mayo which oddly effected the taste a lot, called the store to point out the missing mayo and they completely sent a fresh sandwich for the inconvenience. Words can't explain my gratitude, so I will leave this review. Thanks guys.
  • KT
    Kameron Tai
    Jan 29, 2026
    5.0
    Suzanne is a delivery driver and is always so sweet and careful everytime she delivers to me at my work. Most recently even going above and beyond when she accidentally forgot my drink (mistakes happen, were human) so on the way she literally stopped by a store to pickup the exact drink I originally ordered. That is insanely nice and you just dont see that much these days.
  • JM
    Jen M
    Jan 7, 2026
    2.0
    I give no stars for service. I have had multiple bad services every time I have been there for ordered delivery. They are definitely not freaky fast. I ordered delivery and it took over and hour to get to me and an Uber driver delivered it. I had to call the store and no compassion they said they were understaffed. I get that but nothing was offered to me for compensation. Multiple times going into the store with a few people in front of me and had to wait over 20 min. Today went in there and asked to input my rewards number and they sold the system is down. Couldnt explain to me why or how I could add my points for today. None of the young kids working there can explain anything and dont have good customer service when ordering. No hello, nothing. No have a good day nothing. Like the customers r a bother that they r there. Its really a shame that nothing has been done as I have read many negative reviews about this location. I will take my business elsewhere.
  • DD
    Dennis Dombrowski
    Dec 22, 2025
    2.0
    Bad here at lunchtime can’t handle the orders! Ordered online had to wait 20 minutes in store for my order. Multiple walk-ins received their order before me, no urgency here! Freaky fast now history!
  • SC
    S C
    Dec 18, 2025
    2.0
    you dont toast cold subs!...who eats a basic Italian sub hot...purchased 2 cold subs Italian and #16 mega sub....both were toasted(was not requested on order)..gross...and my #16 about 4in were just bread..also driver had to make 2 deliveries to deliver "mayo on the side" that was clearly stated on the order....drive was awesome though great attitude!! even after making 2 trips! please pay attention to people's orders!!

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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