Jimmy John's

3.3
181 reviews

About

Sandwich Restaurant

Location

Jimmy John's
47456 Van Dyke, Shelby Township, MI
48315, United States

Hours

Reviews

3.3
181 reviews
5 stars
70
4 stars
27
3 stars
23
2 stars
8
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude or unprofessional behavior from staff, including poor handling of complaints and disrespectful interactions.

Delivery Issues

Many reviews highlighted significant delays in delivery times, often exceeding the advertised 'freaky fast' service, leading to customer frustration.

Order Accuracy

Customers frequently experienced issues with incorrect orders, including missing items and wrong ingredients, contributing to dissatisfaction.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with stale bread and poor ingredient quality.

Staff Friendliness

Despite negative experiences, some reviews noted friendly and helpful staff, particularly in drive-thru interactions.
  • ML
    Molly Lovelace
    Dec 4, 2025
    5.0
    Went through drive through, lady working window and speaker box was very kind and welcoming. This team member made the experience and food is best i’ve ever had it. Ingredients taste great and sandwich is very full and a good price.
  • BM
    Branden Maniaci
    Nov 18, 2025
    1.0
    Rude manager lady 11/18/25 1 pm
  • LF
    lori Fleming
    Oct 28, 2025
    4.0
    Nice quality from veggies to meats & cheese. The employees are kind and quick making Subs!
  • SM
    Sandi Manning
    Sep 12, 2025
    1.0
    So I have a few issues here, a couple of months ago I had a sandwich from there that had literally 1 pice of meat on it, it was horribly put together, I called spoke to someone they told me I could get a free sandwich, I never used that free sandwich, then we ordered again, I forgot about the free sandwich at that time, we had 5 to 6 sandwiches they didn't deliver one, I called back they were suppose to deliver the sandwich and delivered the wrong one, had to call again, they apparently gave me a 10 credit, I thought I would be a sandwich. So last week we called to get them and they had no delivery driver, so we waited so today we called to order they only said they had the 10 credit, they couldn't do anything about the other one. I was on the phone with them maybe 6 to 7 minutes, when I wanted to order they said they had no driver , his shift ended 5 minutes ago. Not sure if that is true or not, but that would be second time in 2 weeks. How much money are you losing with no delivery drivers, as an owner i would look at this, bc I usually order 5 to 6 sandwiches and sides my bill averages between 70 to 90 dollars when we go but now I will be rethinking if I want the trouble
  • SM
    Spicy McHaggis Manning
    Sep 12, 2025
    1.0
    It's 2pm called to order a sandwich they can't deliver because they don't have a driver. How is that possible? Sole purpose is make sandwich and deliver sandwiches I'll just go elsewhere maybe Fire house Subs