Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Shelby Township, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
250 reviews
5 stars
125
4 stars
34
3 stars
18
2 stars
14
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive of customer concerns.
Drink Quality
Many customers reported inconsistent drink quality, with complaints about drinks being made incorrectly or tasting off.
Food Freshness
Several reviews mentioned stale or old food items, particularly donuts, indicating a lack of freshness in the offerings.
Speed of Service
Customers experienced long wait times in both the drive-thru and in-store, leading to frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees and noted positive experiences with service and product quality.
- SMShay MattiDec 29, 20251.0Worse customer service!!!! We got the 3 cookie butter lattes, which we get all the time but this time they were made wrong. All 3 tasted off and not right. When I called the store the girl said to call the next day and speak to a manager. I called the second day the manager said it’s a different day and nothing can be done about it…. So $20 went to waste and they didn’t do anything to accommodate us. Very unprofessional and poor customer service. WILL NEVER GO BACK TO THIS LOCATION!!!!!!!
- ASAbby SurmaDec 26, 20251.0every single time i go to this dunkin i have never been happy with my drink. every single other dunkin i have been to tastes the exact same every time i order, but this specific location has an issue with that. this is one of the only dunkin’s in my area and its disappointing they can’t create the drinks how they are supposed to. they commonly put way too much milk to the point most of the lattes taste like cereal milk.
- AGAbigail GoldbergNov 25, 20251.0I came here just after 5 am the other day to get some donuts. I had to go through the drive thru three separate times (just after 5, around 5:15, and then 5:30) and i was not served until my third time around. when i brought it up to the employee she did not give any apology, all she said was “i’m a human” which i understand but there were only a couple other cars and i know they didn’t get served either because they pulled off and did not go up to the window. If you don’t want to serve people until 5:30 then open at 5:30.
- JMJames MurphyOct 23, 20255.0Very good location. Always good service.
- JSJohn SaahSep 29, 20251.0Hot and cold coffee drinks are consistently terrible. Management is definitely cutting corners to make more money. I called the Dunkin corporate office and their service is also horrendous. The Dunkin company is 50 years behind Starbucks!
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' in Shelby Township, MI?
Dunkin' is open daily from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' in Shelby Township offers both delivery and curbside pickup services.
What types of meals can I get at this Dunkin' location?
You can enjoy breakfast, lunch, and brunch at this Dunkin' store.
Are there any special holiday drinks available at this Dunkin' location?
Yes, they offer seasonal favorites like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher during the holiday season.
How can I order ahead for a fast grab and go experience at Dunkin'?
You can order ahead using the Dunkin' mobile app available on iOS and Android or via their online ordering URL.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location offers a drive-thru service for your convenience.
What are some nearby places of interest around the Dunkin' on 51511 Schoenherr Rd?
Nearby you can find The Bronze Bar (a beauty salon), Ryan Johns Salon (hair and skin care), Apex Chiropractic, and Motorcity Malt House (a liquor store and eatery).
How might I combine a visit to Dunkin' with a trip to The Bronze Bar?
You could stop by Dunkin' for coffee and breakfast before or after your beauty treatments at The Bronze Bar, which offers tanning, teeth whitening, and other beauty services.
Can I visit Dunkin' and then get some auto services nearby?
Yes, after enjoying Dunkin', you can visit nearby places like Will-Star Towing & Recovery or Aaron's Auto Detailing LLC for auto services.
Are there fitness centers near this Dunkin' location where I can work out after grabbing a coffee?
Yes, nearby gyms include Fitness Evolution and Ohana Fitness and Wellness, making it convenient to enjoy a coffee at Dunkin' before or after your workout.