Business Details
About
Mexican Restaurant
Chipotle Shelby Township is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.7
696 reviews
5 stars
213
4 stars
62
3 stars
43
2 stars
57
1 star
321
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash cans, and unsanitary food preparation areas.
Customer Service
Many customers reported rude and unhelpful staff, with long wait times and a lack of acknowledgment from employees.
Food Quality
Customers frequently complained about inconsistent food quality, including cold, poorly prepared, and skimpy portions.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders, missing items, and overall dissatisfaction with the food received.
Overall Experience
The majority of feedback indicated a strong dissatisfaction with this location, with many customers vowing to avoid it in favor of other Chipotle locations.
- MMMatt Miller6 days ago1.0Ordered 2 carne asada bowls in the app. Wife picked up in the drive-thru on the way home. When she got home we found that one of the bowls had almost all the toppings wrong and just a little bit of chicken, no carne asada at all. And the other bowl, which I paid $7 EXTRA for double meat, had no meat at all and every topping wrong (with the exception of lettuce and cheese 🙄). Contacted support in the app and the only contact option was an AI chatbot that ignored my typed messages and only allowed pre-selected options that didn’t help. They offered 1 entree coupon refund even though I paid $25 AND already used a coupon. So I’m out $25 for a bowl of sour cream, lettuce, salsa, guacamole (didn’t even order originally) and rice. The app issue isn’t indicative of the store but somehow the order was messed up terribly and I have no good options to reach any customer support.
- DSDanny ShangoJan 4, 20261.0I recently left the restaurant and was disappointed with the quality of the food. They barely put any meat in my meal or my bowl, and it was only half a scoop at most. I spent $80 there and felt like I was being treated like I didn’t exist. When I spoke to the manager, she claimed that this is how they prepare their orders. My order number was 115, for the record.
- JBJacob BirdDec 29, 20251.0Place is consistently the worst chipotle I’ve ever been to. It has sanitary problems too.
- DPDavid PrasiloskiDec 20, 20251.0Messed up my pick-up order. Waited an additional minutes for my pickup order Was barely acknowledged & didn’t apologize inconvenience wait Awful customer service
- RBRich BensonDec 15, 20251.0My wife and I have tried this place on 3 different occasions, it always seems to be dirty, especially around the area where they prepare your food and the garbage cans always seem to be over full. The food is ok at best, we’ve found better food and a much cleaner restaurant and better food just down the street at Qdoba Grill. We won’t give this location any more chances.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Shelby Township serve?
Chipotle Mexican Grill offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Shelby Township?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Shelby Township offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Shelby Township?
It is located at 13488 23 Mile Rd, Shelby Township, MI 48315.
How can I order food online from Chipotle Shelby Township?
You can order online through Chipotle's official website or app: https://order.chipotle.com/ or the Chipotle app on the Apple App Store.
How can I contact Chipotle Mexican Grill in Shelby Township?
You can reach them by phone at +1 586-580-7912 or email at mi.3345.ShelbyTown@chipotle.com.
Does the Shelby Township Chipotle have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and access exclusive offers.
What nearby automotive services are available near Chipotle Shelby Township?
Nearby automotive services include Dream Auto Group (car dealer), Keller's Automotive (repair and oil changes), and SRC Automotive & Collision (auto body shop).
Are there any financial institutions near Chipotle in Shelby Township?
Yes, nearby financial institutions include Chase Bank and Fifth Third Preferred - Maria Soave-Krambeck.
What are some nearby medical and wellness services around Chipotle Shelby Township?
Nearby medical services include Neuro Pain Consultants, Great Lakes Physiatrists, Premier Plus Physical Therapy, Silver Pine Family Physicians, and Get Well Urgent Care.