Customers reported inconsistent service, including wrong orders and long wait times, particularly in the drive-thru.
Food Quality
While many praised the freshness and taste of the sandwiches, some noted issues with bread quality and portion sizes.
Pricing Concerns
Several reviews mentioned that the prices are considered high for the portion sizes and quality compared to competitors.
Staff Attitude
Feedback varied on staff friendliness, with some customers experiencing positive interactions while others reported unhelpful or rude service.
BL
Bennie Lewis
Feb 19, 2026
5.0
always a good time here! been in and thru drive thru so many times .. never had a bad experience with food or staff! nice job .. i'm not the easiest person to please :)
MR
Maren Rouleau
Feb 13, 2026
1.0
Tried to go through the Drive thru and sat and waited. No one ever acknowledged that we were there. Went inside, asking if the Drive thru is working, no one looked at me or gave me an answer. I ordered 3 subs and brought them back to the hotel to eat. The bread was so hard…. Clearly not “fresh”. Worst Jimmy John’s ever… I will take Subway any day
BS
Brooks Sayer
Dec 15, 2025
3.0
Delicious, but not freaky fast
JL
Jeffery Lick
Dec 1, 2025
1.0
Wrong order through drive thru and soda was completely flat.
JB
John Bennett
Nov 29, 2025
5.0
I've always been a Subway kind of guy at least I thought I was I never gave this place a chance the food looked just to take out of a package and put on a bread. Oh boy was I wrong I got the chicken bacon ranch hot sandwich I was absolutely to die for the bread was so fresh and good way better than Subway❤️ I am a big fan now it's unfortunate I live in DeTour Village and not closer to Sault Ste Marie LOL so when I go out there that is the place that we get food now instead of the restaurants I love their sandwiches they're so fresh and the bread is amazing definitely give it a five-star rating