Dunkin'

3.9
475 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Saint Joseph, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2731 Niles Ave, Saint Joseph, MI
49085, United States

Hours

Reviews

3.9
475 reviews
5 stars
241
4 stars
95
3 stars
58
2 stars
28
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and negative interactions.

Product Quality

Numerous reviews highlighted issues with stale donuts and incorrect orders, leading to dissatisfaction with the food quality.

Pricing Concerns

Several customers expressed frustration over high prices and perceived overcharging for items, particularly compared to other locations.

Cleanliness and Atmosphere

While some customers noted cleanliness and a pleasant atmosphere, others reported issues such as unpleasant odors and chaotic conditions.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including wrong items and incorrect drink preparations.
  • SB
    Samuel Bach
    Dec 18, 2025
    2.0
    Store is closed right now for renovations but they don’t have any signage to show that. I walked past 2 employees on the way in who didn’t say anything to me. The manager looked at me like I was an idiot and proceed to say they’re closed for renovations. They should definitely have something out to say their closed or at least say it on google right now because it currently says their open for business.
  • AC
    Anxhela Carhoshi
    Aug 21, 2025
    5.0
    Best Dunkin in the area! The service is exceptional, the staff is very warm and welcoming, always with a sincere smile on their face. I go there with my kids and the staff always give us stickers.
  • PE
    Pat Edinger
    Aug 11, 2025
    5.0
    Good visit. I just stopped in to get donuts and a couple of cups of coffee. The location was clean well-maintained and the whole evolution went extremely well at a reasonable price.
  • ER
    Emily Robb
    Aug 11, 2025
    1.0
    I don’t usually ever give a bad review from anywhere but the worker made me really upset. I went in & I ordered a medium tropical guava lemonade add liquid cane sugar. I went to order a doughnut then as I was telling her the second one she threw the bag on the counter so I said “I’m still ordering”. I then ordered a strawberry doughnut she put in a strawberry doughnut with sprinkles. So I said “I don’t want sprinkles”. She THREW the strawberry doughnut with sprinkles on the counter and put in the right doughnut. Then while I’m trying to scan for points she told me how much I owed 3 times as if I didn’t have the money but I do. Then they rang up my order wrong. Then they gave me my drink with no liquid cane sugar so they had to put that in. I tried the drink it tasted different. So I went back to the counter I asked nicely if it was made correctly she said yes. I told her several times it doesn’t taste right & she said no it was. I asked if she could remake it & said NO. I feel that when you’re in food service because I’ve been in food service before if they ask you to remake it then remake it or try to fix it or at least give them a refund. So I’ll never do St. Joe Dunkin ever again I’m sticking with Niles!!
  • CB
    Charly Brown
    Aug 10, 2025
    1.0
    Dear Sir or Madam, I feel cheated by store number 301585 in Saint Joseph!! Today I ordered a large iced coffee at your store number 301485 in Saint Joseph. Instead of ice , I wanted a small scoop of vanilla ice cream. However, I was charged $4.69 for the vanilla ice cream, and because I didn't want regular ice , I had to pay another $1for no ice. I've never experienced anything like this in the entire USA. I've been traveling the USA full-time, from east to west and from west to east, for three years, and I've grown to love and appreciate Dunkin' Donuts for 13 years. I ordered the same drink (ice coffe) at another branch the same day (survey code: 36301 63257 1208 0956) and received it at a reasonable price. Perhaps the manager of this branch should be kept under a closer scrutiny to correct or replace this gentleman's behavior. Sincerely, John

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Saint Joseph, MI?

Dunkin' in Saint Joseph, MI is open from 5:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.

Does Dunkin' in Saint Joseph offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services at this location.