McDonald's

3.7
1099 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
920 S US Highway 27, Saint Johns, MI
48879, United States

Hours

Reviews

3.7
1,099 reviews
5 stars
397
4 stars
283
3 stars
202
2 stars
76
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some praising specific items like fries and chicken sandwiches, while others complained about cold or poorly prepared food.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including unsanitary conditions.

Staff Attitude

While some employees received praise for their friendliness, others were criticized for poor attitudes and lack of professionalism.
  • BB
    Bîgfóòt
    Dec 31, 2025
    2.0
    This McDonald's has rapidly declined in the last year or so. Their customer service is HORRIBLE. The kids they hire now days can even great you with a kind hello, they virtually never say thank you and even say nothing at all when handing you your food, literally just walk away or let the window shut. We were there yesterday and the young lady in the drive through acted as if we were interfering with her chatting or something. We I asked for the manger to complain she stood behind him smirking the whole time. I even pointed it out to the manager who wouldnt even turn to look at her. He obviously didnt care and also acted as if we were only stopping the process. We canceled our order and left. It's sad, I grew up in this town and have been going here for years. That's definitely going to change. And to add to it, the manager looked like he just woke up. His uniform was a messed up, unshaven, wearing a red and white stocking cap. Seriously, take some pride in the way you look and act. Your in customer service not working in a garage!
  • AR
    Angela Roll
    Nov 23, 2025
    1.0
    I am disappointed in this place it's only gotten worse and worse through the years! They mess orders and food is cold get it together don't recommend and won't be going there again
  • BC
    Benjamin Chapman
    Nov 9, 2025
    5.0
    Top notch!!
  • SS
    Sarah
    Oct 31, 2025
    2.0
    Mcdonald's is just disgusting food for outrageous prices.
  • OO
    OldWayArtisans
    Oct 3, 2025
    1.0
    I placed my order at 1pm on the lobby kiosk, took my ticket to the waiting are, and watched for seven minutes while the team cheerily ignored lobby guests and worked only drive through. Why did I go in? To evade the ridiculous wait in DT. FAT CHANCE. SoS in any fast food I've ever worked is 30 at the window, 60 at the counter. So, when I inquired about the wait, after 5 of the 8 minutes I had available had elapsed, imagine my surprise when I learned they hadn't even started the ticket. Knowing how long a refund would take, I decided to wait. If 3 minutes wasn't going towork, 30 certainly wouldn't. Why was the time crunch so important? We get exactly fifteen minutes for break. That doesn't start when we arrive. Being in the area I figured I had enough time to take one of my fifteens and get fed. I had literally eight minutes left when I entered the line. They were informed when I had two minutes left and all I got was attitude. 7 times standard speed of service is laughable. No matter what time of day it is. And if I had popped off like your cashier did on the way out , I'd have been fired before I finished speaking. "I can't control the grill, dude." Correct. Because you're not on grill. Do you know what you can control? You can control your attitude. If you can control whether you see that the orders per hour are increasing. You can control whether or not you call out to your manager that you're swamped and you need help. You can control watching your team drowning and deciding to say nothing. You can control errors. There were 2 of the same sandwich, no onion add mayo, ahead of me. A minimum of 3 were made because I could hear them arguing in the back about it. You can control weather you offer me one of the mistakes to get me out of line faster. I'd have taken the deal and been happy about it. Your manager can control having enough staff on a shift to handle demand. Your manager can control watching a developing situation and doing nothing about it instead of getting that out over the top. For somebody who you know has been waiting 7 times longer than they should. Maybe your company allows late clock in. Maybe your company doesn't care as much about having service for the time paid. Mine cares enough about it to fire a person for being five seconds late to clock in from break. I'm hypoglycemic. If I don't eat regularly during a physically strenuous job I will black out. I didn't visit your location by choice.I had to. I didn't trust you by choice. I had to. And you screwed me. The only reason you got 2 stars on the food was because by some miracle, your crew was intelligent enough to leave the onions off. I will never be back. My entire fleet has been warned off of this location. And it will be a cold day in hell before I ever trust McDawdles again.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 920 S US Highway 27, Saint Johns?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 11:45 PM.